Experienced Customer Support Associate - Work from Home - Olathe, KS at blithequark
Are you a highly motivated and customer-centric individual looking for a challenging and rewarding role in a dynamic work environment? Do you thrive in a fast-paced setting where no two days are ever the same? If so, we invite you to join blithequark, a leading innovator in the customer contact center industry, as a Customer Support Associate - Work from Home - Olathe, KS.
About blithequark
blithequark is a forward-thinking organization that prides itself on fostering a fun, laid-back environment that encourages personal and professional growth. Our company is built on the principles of innovation, teamwork, and customer satisfaction. We're passionate about delivering exceptional experiences for our clients and their customers, and we're looking for like-minded individuals to join our team.
Position Description
As a Customer Support Associate at blithequark, you will be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. This role requires excellent communication skills, a strong work ethic, and the ability to adapt to a fast-changing environment. You will be working from the comfort of your own home, using your own computer and internet connection, and will be required to attend a full 2-week mandatory virtual training program.
Key Responsibilities
* Qualify callers for programs, products, or services offered by our clients through outbound and inbound calls
- Utilize strong communication skills to build rapport with customers and resolve their inquiries in a timely and professional manner
- Meet or exceed performance metrics and productivity standards
- Collaborate with colleagues to achieve team goals and objectives
- Participate in ongoing training and development to enhance product knowledge and skills
Requirements
* High School Diploma or GED is required
- Great verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to demonstrate product knowledge once nesting period is complete
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more
- Webcam
- High-speed internet access with download speed of at least 100 and upload speed of at least 10
- Must have a desk/workstation in a quiet workspace
- Must be able to attend a full 2-week mandatory virtual training program (Monday-Friday, 9am-5pm EST / 8am-4pm CST)
Benefits
* Remote work
- Remote training
- For full-time employees only:
+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected + 401(k) after 90-day probationary period if elected + PTO after 6 months of employment
What We Offer
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Ongoing training and development to enhance skills and knowledge
How to Apply
If you're a motivated and customer-centric individual looking for a challenging and rewarding role in a dynamic work environment, we invite you to apply for this exciting opportunity. Please submit your application online, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Apply Now
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