Experienced Full Stack Customer Service Representative – Medicaid Member Support
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further! Blithequark is seeking an experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa. As a key member of our customer service team, you will be responsible for providing top-notch support to Medicaid members, resolving issues, and ensuring a seamless experience for our clients.
About Blithequark
At Blithequark, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. Our team is passionate about making a difference, and we're committed to fostering a culture where individuality is noticed and valued every day. As a Full Stack Customer Service Representative, you'll be part of a dynamic team that's driven by a shared purpose: to deliver exceptional customer experiences that exceed expectations.
Job Summary
As a Full Stack Customer Service Representative, you will be responsible for providing exceptional support to Medicaid members, resolving issues, and ensuring a seamless experience for our clients. You will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates, providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. You will also accurately document enrollment requests and status changes, enter application and enrollment information into a web-based computer system, and maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
Key Responsibilities
* Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests and status changes
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background required
- Must reside within 1 hour driving distance from Des Moines, IA
Preferred Qualifications
* Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet access
- Ability to navigate a computer
- Ability to understand and utilize policy
- Excellent typing and grammar skills
- Ability to adhere to a break and lunch schedule
What We Offer
* $18.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options
Work Environment and Culture
At Blithequark, we value the health and safety of our associates, their families, and our community. We're committed to fostering a positive, employee-friendly culture that encourages collaboration, innovation, and growth. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to making a difference in the lives of our clients and their customers.
Compensation and Benefits
The pay for this role is $18.00 per hour. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. Blithequark provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
How to Apply
If you're a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
Blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodation Requests
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Blithequark may request such accommodation(s) by submitting their request through our website. We're committed to providing equal access to employment opportunities for all qualified candidates.
Vaccination Policy
While we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Blithequark. Apply for this job