Experienced Senior UX Designer – Transforming Delivery Customer Experiences at blithequark

Are you a creative and innovative UX designer looking to make a significant impact on the way millions of customers interact with delivery services? Do you have a passion for crafting seamless and intuitive experiences that bridge the gap between complex systems and human needs? If so, we invite you to join blithequark's Amazon Delivery Customer Experiences team as a Senior UX Designer.

About blithequark

blithequark is a leading e-commerce company that is revolutionizing the way people shop and interact with delivery services. Our mission is to provide an exceptional customer experience that is seamless, intuitive, and personalized. As a Senior UX Designer on our Amazon Delivery Customer Experiences team, you will play a critical role in shaping the future of delivery experiences and making a meaningful impact on our customers' lives.

The Role

As a Senior UX Designer on our team, you will be responsible for designing and developing innovative solutions that transform the way customers communicate and confirm their delivery locations. You will work closely with multi-disciplinary teams to identify and solve complex problems, creating intuitive and user-centered experiences that make even the most complex location scenarios feel remarkably simple to navigate.

Key Responsibilities

* Develop and launch new ideas and step-change improvements that raise the bar on customer experience with delivery

• Effectively advocate and design for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights
• Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions
• Create user flows, wireframes, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development
• Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data
• Present design work to UX partners, cross-disciplinary teams, and executive leaders

About the Team

Our Amazon Delivery Customer Experiences team is a diverse group of designers and researchers who share our passion for creating exceptional customer experiences. We operate within the broader blithequark Delivery Experience design organization, which includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone's unique voices.

Qualifications

* 8+ years of design experience

• Available online portfolio
• Experience defining and maintaining design patterns and UX standards
• Experience with best practices for Product and Experience Design (including User Interfaces, Information Architecture, and Interaction Design)
• Experience in end-to-end design projects from design strategy through execution
• Knowledge of best practices for information architecture and product design
• Experience designing and prototyping with tools such as Figma, Photoshop, Illustrator, Proto.io, HTML, or similar

Preferred Qualifications

* Experience designing customer-facing retail products

• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience presenting to and effectively advising partners within and outside of design
• Experience identifying and informing data needs to communicate strategic and tactical recommendations

What We Offer

* Competitive salary range: $127,100 - $211,600 per year, depending on location and experience

• Equity, sign-on payments, and other forms of compensation as part of a total compensation package
• Full range of medical, financial, and/or other benefits
• Opportunity to work on high-impact projects that transform the delivery experience
• Collaborative and dynamic work environment with a diverse team of designers and researchers
• Professional development opportunities to help you grow and advance in your career

How to Apply

If you are a motivated and creative UX designer looking to make a meaningful impact on the delivery experience, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and online portfolio to our internal or external career site. We look forward to reviewing your application and discussing this opportunity further.

Equal Opportunity Employer

blithequark is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We are committed to creating an inclusive and diverse work environment that empowers our employees to deliver the best results for our customers.

Accommodations for Applicants with Disabilities

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our website for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Apply for this job