Experienced Inbound Customer Service Representative (WFH) - Sleep Therapy and Home Medical Equipment

Are you a customer service enthusiast with a passion for helping others? Do you have a strong background in medical terminology and a knack for problem-solving? If so, we may have the perfect opportunity for you! blithequark, a national leader in providing home medical equipment and services, is seeking an experienced Inbound Customer Service Representative to join our team.

About blithequark

blithequark is a dynamic and growing company that provides high-quality medical products, services, and outstanding customer care to patients across the country. With a strong commitment to patient engagement and empowerment, we help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.

Job Summary

As an Inbound Customer Service Representative, you will be the first point of contact for our Sleep Therapy patients, providing exceptional customer service and support to ensure their needs are met. You will be responsible for processing new orders, verifying patient demographics, and assisting customers with basic sleep coaching and equipment maintenance. If you have a strong customer service background, medical terminology knowledge, and a passion for helping others, we encourage you to apply for this exciting opportunity.

Responsibilities

* Acts as patient advocate to resolve questions or concerns

• Collects patient, source information, and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by blithequark
• Identifies and resolves problems in a timely manner
• Makes outbound calls as needed to collect patient data
• Manages all aspects of initial intake via high-volume inbound phone calls
• Processes related patient paperwork if assigned
• Processes tickets to ensure timely fulfillment of product orders
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
• Performs other duties as assigned

Qualifications

* High school diploma or GED equivalent

• One to three years of related prior work experience in a team-oriented environment
• Experience in medical field and administrative record management
• Strong customer service background
• Basic Computer and Basic Internet skills test along with a Typing test
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Skills and Competencies

* Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Knowledge of billing reimbursement and insurance policies and requirements preferred
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices preferred
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Work Environment and Culture

* Work from home after successful completion of in-office training and meeting expectations with management approval

• Flexible scheduling to accommodate your needs
• Collaborative and supportive team environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

Compensation and Benefits

* Competitive hourly rate starting at $15.50

• Monthly Bonus program opportunity with potential unlimited earnings
• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

How to Apply

If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job