Experienced Customer Support Associate - Work from Home - Lawrence, KS
Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading innovator in the customer contact center industry, as a Customer Support Associate - Work from Home - Lawrence, KS.
About blithequark
At blithequark, we're committed to revolutionizing the customer experience through innovative solutions and cutting-edge technology. Our team of dedicated professionals is passionate about delivering top-notch support to our clients' customers, and we're seeking like-minded individuals to join our ranks. As a Customer Support Associate, you'll be part of a dynamic team that's shaping the future of customer service.
Job Description
As a Customer Support Associate, you'll play a critical role in delivering exceptional support experiences to our clients' customers. Your primary responsibilities will include:
- Qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls
- Scheduling appointments, qualifying insurance leads, recruiting patients, and setting medical appointments
- Demonstrating a high level of professionalism and excellent communication skills
- Working with a variety of clients, including some of the most recognized companies in their industries
- Collaborating with your team to achieve sales and customer satisfaction goals
- Participating in ongoing training and development to enhance your skills and knowledge
Requirements
To succeed in this role, you'll need to possess the following qualifications and skills:
- High School Diploma or GED
- Excellent verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to demonstrate product knowledge once the nesting period is complete
- Adaptability in a fast-changing environment
- Ownership of a computer at home that meets the minimum workstation requirements (Intel Core i5 2.1GHz or better, Windows 10, 8GB RAM, webcam, high-speed internet access)
- Ability to work in a quiet workspace with a dedicated desk
- Availability to attend a full 2-week mandatory virtual training program (Monday-Friday, 9am-5pm EST)
Benefits
As a valued member of our team, you'll enjoy a range of benefits, including:
- Remote work opportunities
- Remote training and development programs
- Medical, dental, vision, STD, LTD, life, and AD&D insurance after 90-day probationary period (for full-time employees)
- 401(k) plan after 90-day probationary period (for full-time employees)
- Paid time off (PTO) after 6 months of employment
- Opportunities for career growth and advancement
What We Offer
At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth, creativity, and innovation. As a Customer Support Associate, you'll have access to:
- Ongoing training and development programs to enhance your skills and knowledge
- Opportunities to work with a variety of clients and projects
- Collaborative and dynamic team environment
- Flexible work arrangements, including remote work options
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your application online, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an employer of choice for individuals from diverse communities.
Apply Now
Don't miss this opportunity to join a dynamic team of customer support professionals and shape the future of customer service. Apply now to become a Customer Support Associate - Work from Home - Lawrence, KS at blithequark. Apply for this job