Experienced Customer Service Representative – Beverage Delivery Space

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for resolving complex issues? If so, we invite you to join blithequark as an Experienced Customer Service Representative in the beverage delivery space. At blithequark, we're committed to revolutionizing the way people interact with our clients. As a key member of our team, you'll play a vital role in providing world-class customer service, resolving customer concerns, and driving sales growth through our healthy hydration portfolio. If you're ready to take your customer service skills to the next level and join a dynamic team, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a leading national brand in the beverage delivery space, dedicated to providing innovative solutions that meet the evolving needs of our clients. With a strong focus on customer satisfaction, we strive to build long-lasting relationships with our customers and partners. Our commitment to excellence has earned us a reputation as a trusted and reliable partner in the industry.

Job Summary

As an Experienced Customer Service Representative, you'll be responsible for providing exceptional customer service to our residential and commercial clients. You'll respond to incoming calls, diagnose customer needs and concerns, and take immediate action to resolve issues. Your primary goal will be to deliver world-class customer service, drive sales growth, and build strong relationships with our clients.

Responsibilities

* Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns

• Handle difficult customer calls in a courteous and professional manner
• Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
• Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
• Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
• Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio
• Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
• Primarily phone-based support

Qualifications

* High school diploma, GED, or equivalent work experience

• Minimum of 1-year previous customer service and/or call center experience
• Previous experience with live chat and/or customer retention is a plus but not required
• Ability to thrive in a fast-paced environment
• Ability to display business maturity at all times and work efficiently without on-site supervision

Technical Qualifications and Requirements

* The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation

• Work environment must be free from distractions, including any background noise that impacts the customer experience
• The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
• Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
• Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
• Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection

Call Volume

* Typically 40-50 calls per day

What We Offer

* Competitive compensation package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for the job now! Apply for this job Apply for this job