Experienced Seasonal Customer Service Representative - Remote Opportunity with blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join blithequark as a Seasonal Customer Service Representative. This part-time role offers a unique opportunity to work remotely, develop your skills, and be part of a vibrant team that prioritizes people and innovation.
About blithequark
blithequark is a leading provider of cutting-edge technology and services that transform the way healthcare is administered in the United States. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.
Job Summary
As a Seasonal Customer Service Representative, you will be responsible for receiving, investigating, and responding to member inquiries and resolving member problems and/or complaints in a timely and accurate manner. This role requires a strong and diverse skillset in relevant areas to drive success. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply.
Key Responsibilities
* Receive, investigate, and respond to all member inquiries and resolve member problems and/or complaints in a timely and accurate manner
- Answer and track telephone calls within established department standards
- Track all existing member calls within the IKA database ensuring that documentation is concise and factual
- Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
- Answer "entry level" claims inquiries
- Takes "Over the Counter" (OTC) orders for products and diabetic supplies
- Understands and processes "entry level" enrollment and disenrollment procedures
- Enters prospective members into our software database
- Maintains appropriate current source documents and reference documents
- Interacts professionally with other employees, customers, and suppliers
- Works effectively as a team contributor on all assignments
- Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
- As required, re-directs calls to appropriate department
Customer Service
* Responsible for driving the blithequark culture through values and customer service standards
- Accountable for outstanding customer service to all external and internal contacts
- Develops and maintains positive relationships through effective and timely communication
- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
Education, Experience, and Required Skills
* Ability to read and interpret documents and calculate figures and amounts
- Strong typing skills (40-60WPM)
- Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
- Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
- Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism
- Ability to toggle between different systems to gather information and provide updates
- Excellent oral and written communication skills including good grammar, voice and diction
- Proficient in MS Office including basic computer and keyboarding skills
- Excellent customer service skills (friendly, courteous, and helpful)
- High school diploma or general education degree (GED) required
- Minimum of six months to one-year related experience required
- An equivalent combination of education, training, and experience
Work Environment and Culture
As a Seasonal Customer Service Representative, you will work remotely in a dynamic and supportive environment. Our team prioritizes collaboration, innovation, and customer satisfaction. You will have the opportunity to develop your skills, work with diverse teams, and be part of a vibrant culture that values people and innovation.
Career Growth Opportunities and Learning Benefits
* Eligible for priority consideration to return for future seasonal hiring periods if you have a 13-week break in service prior to working again
- Opportunities for regular full-time roles when they become available
- Ongoing training and development opportunities to enhance your skills and knowledge
- Collaborative and supportive work environment that encourages growth and learning
Compensation, Perks, and Benefits
* Competitive salary
- Opportunity to work remotely in a dynamic and supportive environment
- Ongoing training and development opportunities
- Collaborative and supportive work environment
- Eligible for priority consideration to return for future seasonal hiring periods
- Opportunities for regular full-time roles when they become available
How to Apply
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply. Please submit your application through our website, and we will review your qualifications and experience. We look forward to discussing how you can become a vital part of our success story. Apply To This Job Apply for this job