Experienced Full Stack Customer Service Representative – Remote Beauty Advisor for blithequark

Are you a customer service enthusiast with a passion for beauty and cosmetics? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Remote Beauty Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients via phone and chat, ensuring their beauty needs are met with a smile.

Unlock Your Potential with blithequark

At blithequark, we believe that our people are the heart of our business. We're a company that's driven by our passion for people, and we're committed to creating an environment where our employees can grow, learn, and thrive. As a Remote Beauty Advisor, you'll be part of a team that's dedicated to delivering exceptional customer experiences, and you'll have the opportunity to develop your skills and expertise in a dynamic and supportive environment.

Job Summary

We're seeking an experienced customer service representative to join our team as a Remote Beauty Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients via phone and chat, ensuring their beauty needs are met with a smile. You'll be working in a fast-paced environment where no two days are the same, and you'll have the opportunity to develop your skills and expertise in a dynamic and supportive environment.

Key Responsibilities

* Respond to client requests/inquiries via phone and/or chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues

• Demonstrate high standards for quality service
• Keep up to date with product/procedural knowledge and assessing industry trends
• Work in tandem with the quality and training team to self-manage performance expectations
• Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
• Maintain business acumen, courtesy, and professionalism when dealing with all client contacts
• Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
• Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
• Strict adherence to key performance indicators (KPI) as set by management.
• Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

Requirements

* 2-3 years' experience in a business/professional environment; preferably in the service industry

• Comparable experience in an office environment encouraged
• Self-starter and ability to manage workload efficiently
• Exceptional written communication skills
• Demonstrate ability to deliver a high level of client service under high volume
• Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
• Professional, upbeat, and engaging oral and/or written communication
• Ability to develop relationships with clients, even in difficult situations
• Ability to advise and counsel clients in a quick and efficient manner
• Must be computer literate and internet savvy, e-commerce and online shopping experience preferred
• Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
• Excellent Data Entry skills / 45-55 wpm minimum
• Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.
• Vacation blackout period applies during the holiday season and promotional periods
• Punctuality is essential

Preferred Qualifications

* Bilingual (English & Spanish)

• Experience in the beauty or cosmetics industry
• Live chat experience
• Call center experience
• High school diploma or equivalent

Technology Requirements

* Minimum PC Requirements: + CPU Speed: Dual Core 1.2 GHz or better + Intel Core i3 or AMD Ryzen 3 or better + Hard Drive: 40 GB or more of available space + Memory: 8 GB of RAM or better + Operating System: Windows 10 Professional

• Minimum Monitor and Accessory Requirements:

+ Dual Monitors: 1280 x 1024 (SXGA) screen resolution + One monitor and one laptop OR 2 monitors

• Minimum Internet Connectivity Requirements:

+ Must have Hard-wired connection (no wireless/WiFi) + Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed + Internet connection must not be shared with more than 3 devices in the same location.

Benefits

* Competitive hourly rate of $18.00 per hour

• Opportunities for career growth and professional development
• Flexible scheduling to accommodate your needs
• Paid training and onboarding program
• Referral program
• Vacation blackout period applies during the holiday season and promotional periods

How to Apply

If you're a motivated and customer-focused individual with a passion for beauty and cosmetics, we encourage you to apply for this exciting opportunity. Please click the link below to submit your application. Apply To This Job

About blithequark

At blithequark, we're committed to creating an environment where our employees can grow, learn, and thrive. We're a company that's driven by our passion for people, and we're dedicated to delivering exceptional customer experiences. If you're a motivated and customer-focused individual with a passion for beauty and cosmetics, we encourage you to join our team and be a part of our dynamic and supportive environment. Apply for this job