Experienced Full Stack Customer Service Representative – Digital Support Squad

Are you a customer service enthusiast with a passion for helping people and a knack for creative problem-solving? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we have an exciting opportunity for you to join our team at blithequark as a Digital Support Squad Representative!

About blithequark

blithequark is a leading digital marketing agency based in Toronto, with a growing presence across Canada. Founded in 2015, we've established ourselves as a trusted partner for businesses looking to elevate their online presence through innovative strategies and cutting-edge technologies. Our team of experts spans various disciplines, including social media, email marketing, website design and development, influencer marketing, branding, and customer service.

What We're Looking For

We're seeking a highly motivated and customer-centric individual to join our Digital Support Squad as a Full Stack Customer Service Representative. As a key member of our team, you'll be responsible for providing exceptional support to our clients across various social media platforms and e-commerce channels. Your primary focus will be on resolving customer issues, handling incoming tickets, website chats, and phone calls, and engaging with relevant social communities through proactive efforts.

Key Responsibilities

* Resolve customer issues online through software tools like Gorgias and Aircall

• Handle incoming tickets, website chats, and phone calls, responding to social media comments and DMs, and engaging with relevant social communities through proactive engagement efforts
• Handle outbound calls on behalf of our clients to engage with customers requiring further sales assistance
• Follow internal processes and brand voice to respond to all customer inquiries, messages, and concerns, and work with your fellow Digital Support Squad Reps to provide solutions or determine if escalating to the client is necessary
• Report to the Customer Experience Manager, who will assist with questions, training, and client management
• Assist with developing the brand marketing strategy, in tandem with the blithequark Marketing team, based on your "in the weeds" knowledge of the client's customer base and community
• Support the Marketing team with other efforts such as assisting with our "Last Eyes" process to ensure our deliverables go out perfectly, all while exposing you to other areas of digital marketing that may interest you

Requirements

* At least 1 year of experience working in a customer service role (not necessarily online)

• Exceptional interpersonal skills
• Comprehensive writing skills
• Strategic capacity to make important judgment calls when handling customer service tasks such as providing refunds, reshipments, or calling out a customer's BS (according to client guidelines, of course!)
• Love helping people
• Ability to work days and nights (no overnights) during the week and weekends
• Bonus: If you speak French!

What We Offer

* Health benefits

• Free stuff from our clients
• Company events (virtually and in-person, when possible!)
• Honestly, just an all-around fun team (it's so cliché, we know, but we truly feel like a family!)
• Month-in-advanced schedules (none of that "5 day heads up" like in retail / restaurants!)
• The opportunity to build a career in digital marketing

Why Join Our Team?

At blithequark, we're passionate about creating a work environment that's both fun and supportive. Our team is made up of individuals who are dedicated to helping our clients succeed, and we're looking for like-minded individuals to join our ranks. As a member of our Digital Support Squad, you'll have the opportunity to:

• Work from home in a flexible schedule that suits your needs
• Develop your skills and knowledge in digital marketing through training and mentorship
• Collaborate with a talented team of experts who are passionate about their work
• Make a real impact on our clients' businesses and help them achieve their goals
• Enjoy a competitive salary and benefits package

How to Apply

If you're a motivated and customer-centric individual who is passionate about helping people, we want to hear from you! Please submit your cover letter and resume to [email protected]. We can't wait to hear from you!

Job Types

* Full-time

• Permanent

Pay

* From $17.20 per hour

Expected Hours

* 40 per week

Additional Pay

* Bonus pay

• Overtime pay

Benefits

* Casual dress

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• Vision care
• Work from home

Flexible Language Requirement

* French not required

Schedule

* 8 hour shift

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Education

* Bachelor's Degree (preferred)

Experience

* Customer service: 1 year (preferred)

Language

* English (required)

Work Location

* Remote Apply for this job