Experienced Customer Support Associate (Seasonal) – Join blithequark's Fastest-Growing Sports Gaming Team

Are you a customer service enthusiast with a passion for sports and innovation? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? Look no further than blithequark, the fastest-growing sports gaming company in the industry. As a Customer Support Associate (Seasonal), you'll be at the forefront of delivering exceptional support to our users, helping them navigate our cutting-edge products and services.

About blithequark

blithequark is revolutionizing the sports gaming industry with bold ideas, custom-built tech, and a drive to win. Founded in 2020, our team has built four of today's most widely played fantasy games and launched the blithequark Sportsbook – built entirely in-house with our own technology. This means we control our product, move fast, and create experiences you won't find anywhere else. With a valuation of over $1.2 billion and investors like BlackRock, Spark Capital, SV Angel, Mark Cuban, Kevin Durant, and Adam Schefter, we're just getting started.

Our Mission

At blithequark, we believe that sports are for everyone. We're committed to creating a community that's inclusive, supportive, and fun. As a Customer Support Associate, you'll play a vital role in helping us achieve this mission by delivering exceptional support to our users.

The Role

As a Customer Support Associate, you'll be responsible for:

• Approaching user inquiries with a cool, open-minded approach and ensuring that their concerns are fully heard
• Gathering information from users to efficiently reach solutions by cross-collaborating with teams from several different departments
• Creating a lasting impression on every user through transparent, open, and honest communication
• Assisting with Tier 1 level customer inquiries ranging from account creation to gameplay explanations
• Showing up every day with a positive attitude and excited to help the team collectively reach its goals
• Delivering exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
• Offering comprehensive technical assistance to both Web and Mobile app users
• Assisting in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app

Who We're Looking For

We're seeking a flexible, optimistic, and proactive individual who is dedicated to finding solutions. As a Customer Support Associate, you'll be a versatile team player, adept at navigating diverse situations with ease. You'll be a clear and concise communicator, with an emphasis on writing skills, and a receptive individual who embraces new perspectives and approaches.

Essential Qualifications

* Flexible weekday & weekend availability due to varying shifts

• An optimistic and proactive individual, dedicated to finding solutions
• A versatile team player, adept at navigating diverse situations with ease
• A clear and concise communicator, with an emphasis on writing skills
• A receptive individual who embraces new perspectives and approaches
• An insatiably curious learner, driven to acquire new knowledge daily
• A customer service expert, delivering exceptional support by showcasing deep product expertise
• Proficient multitasker, committed to delivering high-quality work across various tasks

Preferred Qualifications

* Experience with Intercom (or other ticketing processor systems)

• Fantasy Sports and/or Sports Betting knowledge
• 1-2 years of customer support or related experience

Targeted Start Dates

* July 14th

• August 4th

Compensation and Benefits

Our target starting base salary range for this position is between $18 and $20/hr. The starting base salary will depend on a number of factors, including the candidate's skills and experience, among other things. As a seasonal employee, you'll also enjoy a range of benefits, including:

• Competitive hourly rate
• Flexible scheduling to accommodate your needs
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• Access to cutting-edge technology and innovative products

Equal Opportunity Employer

blithequark is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.

How to Apply

If you're a motivated and customer-focused individual who is passionate about sports and innovation, we want to hear from you! Apply now to join our team as a Customer Support Associate (Seasonal) and be a part of blithequark's exciting journey. Apply to this Job Apply for this job