Experienced Work from Home Customer Service Coordinator - Bank Voice

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where every interaction matters? If so, we invite you to join blithequark's Work from Home Customer Service Coordinator - Bank Voice team, where your voice is our voice, and we champion you to be the best. At blithequark, we're more than just a bank; we're a community that cares. We believe in empowering our associates to be the best people to people, and we're committed to changing banking for good with compassion and real solutions. Our Customer Care team is the heartbeat of our organization, and we're looking for talented individuals like you to join our ranks.

More Than Just a Career, a Community

As a Work from Home Customer Service Coordinator - Bank Voice, you'll be part of a vibrant community that values collaboration, innovation, and customer-centricity. You'll work closely with our team to deliver exceptional service, resolve complex issues, and build lasting relationships with our customers. Our work-from-home environment offers flexibility, autonomy, and the opportunity to work in a setting that suits your needs.

What We're Looking For

We're seeking experienced customer service professionals who share our passion for delivering exceptional service. If you have:

• A high school diploma, GED, or equivalent certification
• At least 2 years of customer service experience or 2 years of call center experience
• Strong communication, problem-solving, and interpersonal skills
• A positive attitude, flexibility, and a willingness to learn and adapt
• A reliable private internet connection (not supplied by cellular data or hotspot)
• A secure home office environment with minimal background noise and distractions

Preferred Qualifications

* At least 1 year of financial services experience or banking experience

• Experience working in a fast-paced, dynamic environment
• Strong knowledge of banking products and services
• Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Call Center Manager (CCCM)

What We Offer

As a Work from Home Customer Service Coordinator - Bank Voice, you'll enjoy a comprehensive benefits package, including:

• Competitive hourly rate: $21 per hour
• Flexible scheduling options, including Sunday through Thursday, 2:00 PM - 11:00 PM EST, and Tuesday through Saturday, 2:00 PM - 11:00 PM EST
• Paid time off, including vacation days, sick leave, and holidays
• Comprehensive health insurance, including medical, dental, vision, and prescription coverage
• Flexible spending account, 401(k) plan, and stock purchase plan
• Tuition reimbursement, paid training and development, and opportunities for career growth and advancement
• A supportive work environment that values diversity, equity, and inclusion

Work from Home Technology Requirements

To ensure a seamless and secure experience, we require:

• A secure home office environment with minimal background noise and distractions
• A reliable private internet connection (not supplied by cellular data or hotspot)
• A private network that is password-protected, with ownership or line of sight to every device on the network
• Internet service provided by a cable or fiber internet service provider (ISP)
• ISP download speeds on VPN of at least 5Mbps, with 10+ Mbps preferred

Work from Home Location Requirements

This role is 100% work from home, and we're unable to consider applicants who don't meet our required internet access or live in the states of California, Hawaii, or US territories.

Why Join blithequark?

At blithequark, we believe in the power of one – one person, one team, one community. We're committed to creating a workplace that values diversity, equity, and inclusion, where everyone has the opportunity to grow, learn, and thrive. Join us, and you'll be part of a vibrant community that's changing banking for good.

How to Apply

If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. We promote a drug-free workplace and consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

Accommodation Requests

If you require an accommodation to apply for this position, please contact blithequark Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Technical Support

For technical support or questions about blithequark's recruiting process, please send an email to [email protected]. Apply for this job