Experienced Pharmacy Technician – Clinical Customer Care Representative (Remote) at blithequark

Are you passionate about delivering exceptional customer service and empowering individuals to take control of their health? Do you have a strong background in pharmacy operations and a desire to work in a dynamic, fast-paced environment? If so, we invite you to join blithequark as an Experienced Pharmacy Technician – Clinical Customer Care Representative (Remote).

About blithequark

blithequark is a leading healthcare organization dedicated to providing innovative solutions and exceptional customer experiences. Our team of dedicated professionals is committed to delivering high-quality care and support to our customers, and we're seeking a talented Pharmacy Technician to join our Clinical Customer Care team.

Job Highlights

* Remote Work Opportunity: Enjoy the flexibility of working from home and maintaining a healthy work-life balance.

• Competitive Salary: Receive a competitive salary and benefits package that reflects your skills and experience.
• Immediate Openings: Join our team immediately and start making a difference in the lives of our customers.
• Opportunities for Growth: Develop your skills and knowledge in a dynamic and supportive environment, with opportunities for career advancement and professional growth.

Key Responsibilities

As an Experienced Pharmacy Technician – Clinical Customer Care Representative (Remote), you will play a critical role in delivering exceptional customer service and support to our customers. Your key responsibilities will include:

• Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned
• Making outbound calls for a variety of purposes, including situations deemed urgent by the clinical pharmacist team
• Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
• Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge
• Completing tickets to support the Customer Care Team and Clinical RPh team
• Maintaining an advanced understanding of all blithequark's policies and procedures, as well as our products and services
• Monitoring and processing all help desk assigned tasks on a daily basis
• Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met
• Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate
• Investigating and reporting pharmacy errors
• Learning pharmacy laws and regulations nationwide
• Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution
• Maintaining confidentiality of all customer information
• Working autonomously and proactively identifying areas in need of improvement
• Collaborating with teammates to achieve common goals and objectives
• Demonstrating a customer-centric approach and commitment to quality

Essential Qualifications

* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)

• High school or equivalent diploma

Preferred Qualifications

* National Pharmacy Technician Certification (PTCB or NHA)

• Demonstrated ability to work as an effective team member
• Strong organization skills and attention to detail
• Experience recognizing and identifying patient medications
• 6+ months of relevant experience working with computer and web-based tools
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills and a customer-centric approach
• Ability to work autonomously and proactively identify areas for improvement

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to supporting the growth and development of our employees. As an Experienced Pharmacy Technician – Clinical Customer Care Representative (Remote), you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced professionals
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment that encourages open communication and feedback

Work Environment and Company Culture

blithequark is a dynamic and fast-paced organization that values innovation, collaboration, and customer satisfaction. Our team is committed to delivering exceptional service and support to our customers, and we're seeking a talented Pharmacy Technician to join our Clinical Customer Care team.

Compensation, Perks, and Benefits

As an Experienced Pharmacy Technician – Clinical Customer Care Representative (Remote), you'll receive a competitive salary and benefits package that reflects your skills and experience. Our benefits package includes:

• Competitive salary
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional growth and development

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Experienced Pharmacy Technician – Clinical Customer Care Representative (Remote) role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job