Immediate Hiring: Customer Engineer - Dynamics CRM at blithequark
Are you a skilled and experienced Dynamics CRM professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences and staying up-to-date with the latest technology trends? Look no further than blithequark, a leading global solutions company that reimagines everything CX through strategy, talent, and technology.
About blithequark
blithequark is a remote-first company that values innovation, collaboration, and customer satisfaction. We create game-changing solutions across the enterprise, helping brands grow across the world and into the future. Our team of experts is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our Concentrix Catalyst team.
Job Summary
We're seeking a highly skilled Customer Engineer - Dynamics CRM to join our team. As a Customer Engineer, you will play a key role in delivering strategic consulting, design, advisory services, market research, and contact center analytics to our clients. You will work closely with our customers and their partners to design, develop, deploy, and optimize Dynamics CRM implementations and migrate and modernize to Dynamics 365 Customer Engagement Online (D365 CE).
Responsibilities
As a Customer Engineer - Dynamics CRM, your responsibilities will include:
- Establishing yourself as a trusted advisor with key stakeholders at assigned customers
- Developing and executing on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success
- Working collaboratively with team members to contribute to their success in supporting their customers and leveraging their expertise in support of your customers
- Delivering technical training and assisting with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed
- Engaging in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers
Requirements
To be successful in this role, you will need:
- General fluency in English to include effective communication skills to identify, engage, and interact with key stakeholders
- Proficiency in delivering technical training
- Consulting and customer-facing role experience
- Excellent problem-solving and troubleshooting skills
- Ability to work collaboratively in a team environment
- Deep technical acumen combined with a curiosity to continue learning
- Excitement for modern engineering tools and practices
- Dynamics CRM Enterprise level support and administration focused specifically with:
+ CRM infrastructure installation and configuration + CRM deployment configuration + CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows) + CRM integration + CRM performance and tuning optimization
- Dynamics CRM Cloud Migration Knowledge in CRM 2015+ build versions and upgrade experience
- Architectural experience for Dynamics CRM on-premises
- Strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting
- Environment health assessment experience
- Data recovery planning
- Dynamics 365 Customer Engagement Online and Power Platform Up to date product knowledge in Dynamics 365 for Sales and familiarity with the other modules
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Customer Insights - Journeys
- Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform
+ Dataverse + Power Apps + Power Automate + Power Platform admin center
- Administration experience
- Customization and Integration experience
- Application Lifecycle Management experience
Desired Qualifications
While not required, the following qualifications would be a plus:
- Fluency in French and/or Spanish
- Experience authoring technical training for Dynamics 365
- Customer Engagement Online and Power Platform
- Power Platform governance and center of excellence experience
- Advanced Microsoft certifications
- Experience with Dynamics 365 Customer Insights
- Data Experience with Dynamics 365 Project Operations
Compensation and Benefits
The base salary range for this position is $91,457- $137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
What We Offer
At blithequark, we offer a dynamic and supportive work environment that fosters innovation, collaboration, and customer satisfaction. As a Customer Engineer - Dynamics CRM, you will have the opportunity to:
- Work with a talented team of experts in the field of Dynamics CRM
- Deliver exceptional customer experiences and stay up-to-date with the latest technology trends
- Develop your skills and expertise through ongoing training and professional development
- Contribute to the success of our clients and the growth of our company
- Enjoy a competitive salary and benefits package
How to Apply
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to reviewing your application. Apply To This Job
Equal Opportunity Employer
blithequark is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds. Apply for this job