Senior Manager, Informatics – Amazon Store

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary As a Sr. Manager, Informatics (Individual Contributor), you will play a pivotal role in supporting the Medicare Stars organization to better understand our members and reduce abrasion. Your primary responsibility is to engage with stakeholders, deeply understand their challenges and goals, and develop analyses and insights that drive meaningful action. Why Join Us

• Directly impact the quality of care and satisfaction for our Medicare members
• Work in a collaborative, innovative environment
• Opportunity to see your insights shape organizational priorities and member outcomes

• Partner with stakeholders to identify member experience challenges and define analytic needs
• Develop and deliver actionable insights to improve Medicare member outcomes and reduce abrasion
• Conduct advanced statistical analysis on key measures (CAHPS, NPS, Retention, etc.)
• Translate complex data into clear, compelling narratives for business partners
• Collaborate as needed with data scientists and dashboard designers to develop repeatable processes
• [Optional] Insights that demonstrate high value may be incorporated into broader data science initiatives or dashboard visualizations

• 5+ years of experience in analytics, informatics, or related roles
• Strong statistical analysis and data interpretation skills
• Experience working with survey-based measures (e.g., CAHPS, NPS)
• Proficiency in data analysis and visualization tools (e.g., SQL, Python, Tableau, Power BI)
• Excellent communication skills for both technical and non-technical audiences
• Ability to translate stakeholder needs into actionable analytic solutions

• Experience in healthcare analytics, especially Medicare
• Familiarity with member experience improvement strategies
• Advanced degree or relevant certifications

• Bachelor’s degree or equivalent work experience

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.