Experienced Part-Time Twilight Customer Service Team Lead - Remote Opportunity at blithequark
Are you a customer service leader with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy motivating teams to achieve their best? If so, we invite you to join blithequark as a Part-Time Twilight Customer Service Team Lead. In this role, you'll lead a team of customer service representatives, providing guidance, support, and coaching to ensure our customers receive the highest level of service.
About blithequark
blithequark is a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life. Our innovative approach has earned us numerous awards, including being voted Best Current Account for the last five years running and named Which? Banking Provider of the Year for the last two. We're proud of our culture and spirit, which is that of a fast-moving, disruptive technology company.
Our Team
Our customer service team is at the heart of blithequark, and we're looking for a leader who can inspire and motivate them to deliver exceptional service. As a Part-Time Twilight Customer Service Team Lead, you'll be responsible for managing our twilight team, who work hours between 5pm - midnight. You'll lead by example, showcasing your finely tuned customer service skills on a daily basis and sharing solutions that will make our customers' lives better.
Responsibilities
As a Part-Time Twilight Customer Service Team Lead, your key responsibilities will include:
- Positively influencing and contributing to the team culture
- Motivating, coaching, and developing staff in the Contact Centre
- Providing exceptional customer service via phone, email, live chat, and social media
- Responding to customer complaints and escalating issues as necessary
- Showing ownership and accountability for offering solutions to benefit our customers and the business
- Driving continuous improvement ethos within the contact centre and the business
- Actively improving processes, workflows, and service to our customers
- Proactively seeking solutions for potential issues
- Leading our Customer Service teams in a 24/7 environment
- Experience leading a team
- Previous experience of a contact centre environment is desirable
- Accountable leader with strong customer focus
- Ability to adapt to, and lead people through change
- Excellent written and verbal communication skills
- Ability to balance workload and schedules with multiple priorities
What We Offer
As a Part-Time Twilight Customer Service Team Lead at blithequark, you'll enjoy a range of benefits, including:
- A competitive salary
- 25 days holiday
- An extra day's holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company-enhanced pension scheme
- Life insurance at 4x your salary
- Private Medical Insurance with VitalityHealth including mental health support and cancer care
- Partner benefits include discounts with Waitrose, Mr & Mrs Smith, and Peloton
- Generous family-friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships, and Electric Vehicle (EV) leasing
Work Environment and Culture
As a remote worker, you'll have the flexibility to work from home with 1 shift per month spent in the office. Our office is a vibrant and collaborative space, where you'll have the opportunity to connect with your team and contribute to our fast-paced and dynamic environment. We're proud of our culture, which is built on the principles of innovation, collaboration, and customer obsession.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their careers. As a Part-Time Twilight Customer Service Team Lead, you'll have access to a range of learning and development opportunities, including training programs, mentorship, and coaching. We're passionate about fostering a culture of continuous learning and improvement, and we encourage our employees to take ownership of their development and growth.
How to Apply
If you're a customer service leader with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application by 12pm, Friday 27th September. We're an equal opportunity employer, and we welcome applications from diverse candidates. We're looking for great people to join our friendly team, so even if you feel you're not a perfect match, we'd still love to hear from you.
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