Experienced Scale Customer Success Manager – AMER at blithequark

Are you a highly motivated and results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! blithequark is seeking an experienced Scale Customer Success Manager to join our team in the AMER region. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and growth, while building strong relationships with our clients and internal stakeholders.

About blithequark

blithequark is a leading provider of innovative HR solutions, empowering modern organizations to navigate global employment with ease. Our cutting-edge platform enables businesses to recruit, pay, and manage international teams with confidence. With a future-focused work culture and a commitment to excellence, we're shaping the future of work. Our team is a diverse and talented group of individuals from around the world, working together to build a world-class HR platform.

The Role

As a Scale Customer Success Manager, you will be responsible for delivering exceptional customer experiences, driving customer adoption and retention, and identifying opportunities for growth and expansion. You will work closely with our clients to understand their needs, provide tailored solutions, and ensure seamless onboarding and implementation. Your expertise will be invaluable in building strong relationships with our clients and internal stakeholders, and in driving business growth and revenue.

Key Responsibilities:

* Take ownership of the entire customer journey, from onboarding to long-term relationship management

• Own client retention and expansion, identifying upselling and cross-selling opportunities from the Onboarding phase
• Manage campaigns and product promotion, and introduce new features to clients
• Ensure delivery model is focused on quality and customer success outcomes
• Monitor customer complaints and provide assistance to solve any concerns or problems
• Gather customer feedback regularly and share with our Product, Sales, Global Operations, Finance, Legal, and Growth teams
• Educate and train customers on key information and processes to set them up for success
• Become a global HR expert, sharing your expertise on all of blithequark's products and services with our customers, especially in Employer of Record, Global Payroll, and Contractor management

What You Bring:

* Expertise in the customer lifecycle, with particular emphasis on the Onboarding phase

• Proven track record of growing and developing customers, with a keen ability to understand client needs and suggest targeted solutions
• Ability to manage implementation/onboarding projects and working with a large book of clients
• Excellent attention to detail
• A real passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals
• Deep understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting
• Fluent written and spoken English, with well-structured communication skills

Nice to Have:

* Knowledge of how global organizations and start-ups work

• Readiness to work in a fast-paced environment
• Understanding of remote working

What We Offer:

* Competitive salary range: $29,550 - $99,700 USD

• Comprehensive benefits package, including:

+ Work from anywhere + Flexible paid time off + Flexible working hours (we are async) + 16 weeks paid parental leave + Mental health support services + Stock options + Learning budget + Home office budget & IT equipment + Budget for local in-person social events or co-working spaces

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How You'll Plan Your Day (and Life)

We work async at blithequark, which means you can plan your schedule around your life (and not around meetings). You will be empowered to take ownership and be proactive. When in doubt, you will default to action instead of waiting. Your life-work balance is important, and you will be encouraged to put yourself and your family first, and fit work around your needs.

How to Apply

If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we want to hear from you! Please fill out the form below and upload your CV in PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at blithequark. If you don't have an up-to-date CV but you're still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer, it's essential to us that our workforce reflects people of all backgrounds, identities, and experiences, and this data will help us to stay accountable. We thank you for providing this data, if you choose to. Please note that we accept applications on an ongoing basis. Apply for this job