Founding Customer Success Lead – Transforming Healthcare Benefits at blithequark

Are you a seasoned customer success professional with a passion for revolutionizing the healthcare industry? Do you thrive in fast-paced, dynamic environments where no two days are the same? If so, we invite you to join blithequark as our Founding Customer Success Lead. This is an extraordinary opportunity to shape the future of healthcare benefits and make a meaningful impact on people's lives.

About blithequark

blithequark is a pioneering healthcare benefits company dedicated to simplifying the complex world of healthcare. We believe that everyone deserves to understand their benefits without needing a PhD. Our mission is to empower individuals and employers to make informed decisions, save time and money, and reduce stress. By harnessing the power of technology and human connection, we're redefining the way Americans interact with their healthcare benefits.

The Role

As our Founding Customer Success Lead, you'll be the primary partner to a portfolio of employer clients, ensuring they derive maximum value from our platform from onboarding through renewal. Your strategic guidance and expertise will help clients navigate the intricacies of healthcare benefits, drive meaningful employee adoption, and achieve their goals. You'll work closely with our sales, support, and product teams to develop client success strategies, identify growth opportunities, and inform product improvements. Your influence will be felt across the organization, shaping the future of blithequark's customer success function.

Key Responsibilities

* Act as the strategic advisor and day-to-day contact for a portfolio of employer clients and their benefits consultants

• Define and execute client program strategies that integrate blithequark with broader benefit ecosystems
• Regularly share reporting, engagement metrics, and insights to highlight blithequark's value, impact, and ROI
• Identify risks early, surface client challenges, and proactively implement solutions to ensure retention and satisfaction
• Support open enrollment success by collaborating with clients to drive meaningful employee adoption and awareness
• Foster long-term relationships with decision-makers, including HR & Benefits leaders, VPs, and C-suite executives
• Manage the full renewal process, ensuring smooth transitions and identifying upsell or benefit expansion opportunities
• Partner with the product team to channel client feedback into roadmap priorities and feature development
• Work closely with sales to align on account strategy, identify growth opportunities, and support renewal and expansion
• Coordinate with operational teams to resolve escalations, maintain SLAs, and ensure a consistently excellent client experience
• Capture client success stories, testimonials, and engagement content for marketing opportunities
• Help develop key workflows, processes, and documentation that lay the foundation for a world-class client experience

Essential Qualifications: Must-Haves

* 3+ years in customer success, account management, consulting, or similar client-facing role, ideally in a B2B SaaS, healthcare, or benefits environment

• Proven track record of managing strategic relationships with mid-size to large employer clients, including C-suite stakeholders
• Experience driving outcomes such as adoption, utilization, renewal, and upsell
• Excellent communicator—written, verbal, and visual—with a knack for storytelling and building trust
• Strong project management and organizational skills; ability to manage competing priorities across clients
• Comfortable working in ambiguity and adapting quickly in a fast-paced, early-stage environment
• Proficiency with CRM tools, data platforms, and reporting dashboards

Preferred Attributes: Nice-to-Haves

* Experience in healthcare, digital health, or employee benefits

• Familiarity with open enrollment, plan design, and cost transparency tools
• Experience in an early stage start-up environment, building a function from scratch
• Interest/experience in building a team as we scale
• Based in NYC or willing to work in-office 3x per week

Total Rewards Package

* Cash compensation range: $130,000 – $160,000 per year (based on experience and location)

• Equity (stock options) for all full-time employees
• Flexible PTO
• Best-in-class Medical, Dental, and Vision insurance — plus access to blithequark to help you choose the best plan
• 401(k) matching
• Quarterly team offsites

Work Environment and Culture

blithequark is a dynamic, fast-paced environment where collaboration, creativity, and innovation thrive. Our team is passionate about making a meaningful impact on people's lives, and we're committed to fostering a culture of transparency, resilience, curiosity, duty, and collaboration. If you're a motivated, results-driven professional who shares our values, we encourage you to apply.

Equal Opportunity Employer

blithequark is an equal opportunity employer. We value diversity and prohibit discrimination and harassment of any kind.

Application Process

Please fill out the application form. If your experience and interests align, someone from our team will reach out for an initial conversation.

Join the blithequark Team

Are you ready to join a team of innovators and change-makers who are transforming the healthcare industry? Apply now to become our Founding Customer Success Lead and be part of something extraordinary. Apply for this job