Founding Customer Success Manager – AI Quality Analysis and Digital Experience Expert

Are you a seasoned customer success professional with a passion for AI native products and a knack for driving business outcomes? Do you thrive in fast-paced environments where no two days are the same? If so, we may have the perfect opportunity for you. blithequark, a pioneering company in the AI QA space, is seeking a Founding Customer Success Manager to join our team. As a key member of our founding team, you will play a pivotal role in shaping the customer success function and driving growth for our customers.

About blithequark

blithequark is revolutionizing the testing world with its innovative AI QA platform. Founded by two Yale alumni and backed by leading investors, we are transforming the way companies approach quality analysis. Our mission is to help our customers deliver the best digital experiences, and we're already making waves in the industry. With a strong focus on customer love and satisfaction, we work closely with every customer to inform our roadmap, marketing, and product development.

Our Culture

At blithequark, we value collaboration, innovation, and customer obsession. Our team is passionate about building delightful AI products that make a real impact on our customers' businesses. We're a dynamic and fast-paced environment where no two days are the same, and we're looking for someone who thrives in this type of setting.

The Role

As our Founding Customer Success Manager, you will be responsible for driving customer success across the entire customer lifecycle. This will involve a combination of customer onboarding, support, success, and product aspects. You will work closely with our sales team to manage renewals and expansions, identify opportunities to expand existing accounts, and collaborate with our engineering and design teams to surface customer requests and translate customer feedback into product requirements.

Key Responsibilities

* Learn our product inside and out and help our customers achieve success

• Be an AI thought leader with customers and pair this with deep industry-specific expertise to help drive this transformative technology
• Support over 35+ customers across Slack & Microsoft Teams, spanning larger enterprise accounts like NextDoor, NorseAtlantic Airways, and LivingSpaces
• Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success
• Implement and train new customers, partnering with our Solutions Engineers on technical requirements
• Own the creation of internal and customer-facing processes, programs, and materials to improve the quality and efficiency of our department
• Work with our CEO to establish, measure, and track customer activation metrics (usage, NPS scores)
• Collaborate with Sales team to manage renewals and expansions
• Surface opportunities to expand existing accounts when it’s right for the customer
• Identify and introduce customers fit for case studies and media opportunities

Product & Cross-Team Collaboration

* Working with Eng & Design Teams to surface customer requests and help translate customer feedback into product requirements

• Roadmap Prioritization Sessions with Founding Team based on Product Feedback
• Work with Engineering to Continuously improve our Documentation and Product Education (Prompting Guides, Maintaining Docs, Use-Cases Guide)
• Communications with Sales & GTM to track patterns across customers & customer adoption so we can improve our customer qualification processes & product messaging

What We're Looking For

* A track record of high achievement in your current Account Management or Customer Success roles

• Experience leading complex implementations of Generative AI/traditional ML solutions and driving measurable business outcomes
• A keen interest in AI native products and building delightful AI products
• Familiarity with Prompt Engineering, as a lot of the blithequark Product is a natural language interface with the blithequark agent
• Strong intrinsic motivation to be a top performer and contribute to a team
• A love for getting to know new people and helping them solve their business problems

What We Offer

* A dynamic and fast-paced environment where no two days are the same

• A chance to shape the customer success function and drive growth for our customers
• A strong focus on customer love and satisfaction, with a team that is passionate about building delightful AI products
• Opportunities for career growth and learning, with a team that is committed to continuous improvement
• A competitive compensation package, with perks and benefits that reflect our commitment to our employees' well-being

How to Apply

If you're a motivated and results-driven individual who is passionate about AI native products and customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply for this job