Experienced Customer Experience Specialist – Join the UK’s Fastest-Growing Used Car Marketplace

Are you passionate about delivering exceptional customer experiences and making a real impact in the lives of others? Do you thrive in a fast-paced, innovative environment where technology and human connection come together to drive results? If so, we want to hear from you! blithequark, the UK's fastest-growing used car marketplace, is seeking a talented Customer Experience Specialist to join our award-winning team.

About blithequark

blithequark is revolutionizing the used car market with our cutting-edge online platform, connecting private car sellers with over 7,500 verified dealers nationwide. Founded in 2017, we've earned an 'Excellent' Trustpilot rating with over 70,000 reviews and are backed by leading investors like Index Ventures and ICONIQ Growth. Our mission is to transform the used car market, and we're looking for passionate individuals like you to help us achieve it.

What Makes Us Different

We're not your typical call centre. We're a team of innovators who are using technology to shake up the car industry and empower buyers and sellers to get the best deals. Our Customer Experience team is at the heart of blithequark, and we're looking for someone who shares our passion for delivering exceptional customer experiences.

What You'll Be Doing

As a Customer Experience Specialist, you'll be the friendly voice and expert guide for our customers, making sure they have a smooth and enjoyable journey with us. Your key responsibilities will include:

• Building genuine connections with car sellers and dealers, answering their questions, and building trust
• Finding creative solutions to challenges and using your initiative to tackle any problems that arise
• Mastering our CRM systems, ensuring data accuracy and efficiency
• Putting customers first and always championing their needs and experiences

About You

We're looking for someone who genuinely enjoys helping people and has a knack for building rapport. You'll be a natural communicator, whether it's on the phone, via email, or through chat. You'll be detail-oriented and take pride in your work, and you'll thrive in a collaborative environment.

Essential Qualifications

* 1-2 years of experience in a customer-facing role, preferably in a call centre or sales environment

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving skills and ability to think creatively
• Proficiency in CRM systems and data management

Preferred Qualifications

* Experience in the automotive industry or a related field

• Knowledge of used car market trends and regulations
• Certification in customer service or a related field
• Experience with AI-powered technology and data analysis

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving skills and ability to think creatively
• Proficiency in CRM systems and data management
• Ability to build rapport and establish trust with customers
• Strong attention to detail and ability to work accurately

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Experience Specialist, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Regular feedback and coaching to help you achieve your goals
• Opportunities for career advancement and professional growth
• A collaborative and supportive team environment that encourages innovation and creativity

Work Environment and Company Culture

Our office is located in a beautiful sea-fronted location, with regular social events, office drinks, weekly massages, and free snacks to keep you going! We offer a flexible work environment, with standard shifts from 8:45am to 5:30pm and the option to work from home one day per week. We're committed to work-life balance and offer a range of benefits to support your well-being.

Compensation, Perks, and Benefits

We offer a competitive salary of £25,500, plus a range of benefits, including:

• Great work-life balance with standard shifts from 8:45am to 5:30pm
• Sea-fronted office location with regular social events, office drinks, weekly massages, and free snacks
• Flexibility to work from home one day per week
• Stock options so you can share in blithequark's growth and future success
• Pension scheme to plan for your future with our provider NEST
• Strong commitment to your personal development, including budget for books, courses, conferences, etc.
• Opt-in comprehensive health insurance through BUPA, including dental care and fitness discounts
• Cycle to work scheme - save big ££ on a new bike and accessories
• One paid volunteering day a year for you to use as you wish
• Generous parental benefits, including 6 months full paid maternity leave, 4 weeks paternity leave, and workplace nursery scheme

Our Interview Process

Our interview process is designed to be engaging and informative, with multiple stages to help us get to know you better. Our process includes:

• Initial Call (30 mins): A casual chat to discuss your experience and learn more about blithequark
• Team Matching: You will be matched with a team based on your background and preferences and receive additional insight on the team and what to expect in the final interview
• Final Interview (60 mins): Meet the team, get a feel for the role, and participate in a skills-based assessment, which may include a role-playing exercise

Ready to Join the blithequark Team?

If you're passionate about delivering exceptional customer experiences and making a real impact in the lives of others, we want to hear from you! Apply now to join our award-winning team and be part of the blithequark revolution. Apply for this job