Experienced Bilingual Customer Care Representative – Remote Opportunity at blithequark

Are you a motivated and customer-focused individual with a passion for delivering exceptional service? Do you have a strong desire to work in a dynamic and collaborative environment where you can grow and develop your skills? Look no further than blithequark, a global leader in digital business services, where we are seeking an Experienced Bilingual Customer Care Representative to join our team.

About blithequark

blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with blithequark

At blithequark, we offer a range of benefits that make us an attractive employer of choice. These include:

• Paid Training to help you develop your skills and knowledge
• Competitive Wages that reflect your value to our organization
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to help you recharge and relax
• Employee wellness and engagement programs to support your physical and mental well-being
• Opportunities for career growth and development, with a clear path for advancement

blithequark and You

At blithequark, we believe that our people are our greatest asset. We are a company that is passionate about making a difference in the lives of our customers, our employees, and our communities. We achieve this through a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise. Our goal is to make people's lives simpler, faster, and safer, and we are inspired to deliver only the best in all that we do. As a Customer Care Representative at blithequark, you will be a key contributor to our team, working in a collaborative and engaging environment where no two days are the same. You will have the opportunity to interact with people from all walks of life, and to develop your skills and knowledge in a dynamic and supportive environment.

Responsibilities

As a Customer Care Representative, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. This will involve:

• Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We are looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you will need:

• To be Bilingual (English and Spanish)
• Ability to work remotely in a virtual team environment
• 6 months of Customer Service experience (preferred)
• To be over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To work from home, you will need to provide a personal device (desktop, laptop, or tablet) with:

• Windows 10 or later
• Wired Ethernet LAN connection
• Internet Connection (Satellite, wireless, and dial-up ISP are not permitted)
• A minimum of 4GB RAM

You will also need to meet the following internet requirements:

• Minimum subscribed download rate equal to or exceeds 15.0 Mbps
• Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
• Proof of internet speed required

You will also need to have a clean and quiet workspace.

Be Part of Our blithequark Family

At blithequark, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We offer a range of benefits and programs to support your physical and mental well-being, including:

• Employee wellness and engagement programs
• Paid Time Off
• Full Benefits, including Medical, Dental, Vision, 401k, and more

We are an Equal Opportunity Employer, committed to diversity and inclusion in all aspects of our business.

EOE/Disability/Vets

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.

Apply Now

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. Apply for this job