Experienced Customer Success Manager – Driving Partnership Growth and Efficiency at blithequark
At blithequark, we're revolutionizing the global food system by harnessing the power of AI to optimize food distribution, sales, and financing. Our cutting-edge software connects distributors with their customers, enabling them to operate waste-free and efficiently. As a key member of our Customer Success team, you'll play a pivotal role in delivering value to our vendors throughout the partnership lifecycle, from setup to long-term growth. If you're a results-driven, relationship-building expert with a passion for driving business growth, we want to hear from you.
About blithequark
blithequark is a pioneering company that's changing the face of the food industry. Founded in 2018 in Berlin, we've grown into a dedicated team of over 200 talented individuals across Europe and the US. Our mission demands urgency and speed while maintaining a long-term vision. In just five years, we've raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world's best investors, including Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.
Our Culture
At blithequark, we're a team of hungry and humble individuals who thrive on hard work, teamwork, and a commitment to building a lasting company. We're passionate about creating a workplace that's inclusive, diverse, and supportive. As an equal opportunity employer, we encourage people from all backgrounds to apply. We're committed to ensuring that our technology is available and accessible to everyone.
The Role
As our new Customer Success Manager, you'll be responsible for managing and owning the execution of premium vendor partnerships, driving revenue growth, and ensuring the seamless onboarding process. You'll work closely with our account executives, internal teams, and vendors to deliver exceptional results. Your key responsibilities will include:
- Managing and owning the execution of premium vendor partnerships, with direct responsibility for revenue generated from each deal
- Supporting account executives during the negotiation stage and taking ownership of the relationship once commercial agreements have been signed
- Preparing and leading trainings for new partners to ensure a seamless onboarding process
- Spending 1-2 days on site with vendors as they launch our blithequark AI proposition and ensuring their team is fully equipped to integrate the product in their daily operations
- Upselling new propositions and agreeing contract renewals with existing portfolio partners
- Liaising between partners and cross-functional internal teams to ensure timely delivery of our solutions according to partner needs
- Sharing vendor learnings and feedback with the product and marketing team to drive activities towards acquisition and engagement
Who We're Looking For
We're seeking a highly motivated and results-driven individual with:
- 2-4 years of experience in an externally-facing project management role
- A strong work ethic with a motivation to always improve and grow for yourself and the team
- A can-do attitude, willing to roll up your sleeves and get stuff done
- Excellent relationship-building and communication skills, with the ability to articulate complex technical solutions to internal and external stakeholders
- Strong attention to detail, with high standards and a proactive approach to problem-solving
- Fluency in German (written and spoken)
- A team-first mentality and a willingness to collaborate with colleagues across departments
What We Offer
As a Customer Success Manager at blithequark, you'll enjoy:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Collaborative team culture with regular social events and team-building activities
- Flexible working hours and remote work options
- Access to cutting-edge technology and innovative products
- A chance to make a real impact in the food industry and contribute to our mission to create a sustainable food system
How to Apply
If you're a motivated and results-driven individual with a passion for driving business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and achievements. We can't wait to hear from you! Apply for this job