Experienced Full Stack Customer Success Manager – Small to Medium Business (SMB) | EMEA
At blithequark, we're revolutionizing the way businesses operate globally. As a pioneer in the all-in-one payroll and HR platform, we're committed to unlocking global opportunities for every person, team, and business. Our vision is to create a seamless, AI-powered experience that helps businesses scale smarter, faster, and more compliantly.
We're seeking an experienced Full Stack Customer Success Manager to join our EMEA team. As a key member of our Customer Success organization, you'll play a critical role in driving customer satisfaction, retention, and growth. If you're a seasoned leader with a passion for delivering exceptional customer experiences, we want to hear from you.
About blithequark
blithequark is the all-in-one payroll and HR platform for global teams. Our platform combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless experience. With AI-powered tools and a fully owned payroll infrastructure, we support every worker type in 100+ countries. Our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why Join blithequark?
As the fastest-growing Software as a Service (SaaS) company in history, blithequark is transforming how global talent connects with world-class companies. We're breaking down borders that have traditionally limited both hiring and career opportunities. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list. We're committed to creating a more diverse and inclusive global economy.
Responsibilities
As a Full Stack Customer Success Manager, you'll be responsible for:
* Managing a growing team of Customer Success Managers in your region; recruiting, hiring, and training new team members
* Serving as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes
* Building and scaling the revenue stream by driving change and maximizing the effectiveness of the Customer Success team to deliver greater value and grow our customers
* Organizing and analyzing customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations
* Proactively surfacing opportunities to improve the team's operational efficiency and the customer experience
Qualifications
To be successful in this role, you'll need:
* Proven 3-5 years of experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role
* A track record of managing your team to meet or exceed customer renewal and retention goals in a high-growth setting
* Data orientation and experience working with clients and team members from multiple countries and across multiple time zones
* Experience working on a remote team and being based in the EMEA timezone
* Experience working at a high-growth start-up or scale-up, preferably in Fintech or HRtech
* Multilingual skills, preferably
Total Rewards
At blithequark, we believe in fair and competitive pay that meets our employees where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some of the benefits you'll enjoy include:
* Stock grant opportunities dependent on your role, employment status, and location
* Additional perks and benefits based on your employment status and country
* The flexibility of remote work, including optional WeWork access
Diversity, Equity, and Inclusion
At blithequark, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.
How to Apply
If you're a seasoned leader with a passion for delivering exceptional customer experiences, we want to hear from you. Apply now to join our EMEA team and be part of the blithequark revolution.