Experienced Customer Service Representative – Insurance Policy Support and Customer Retention
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of millions? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as an Experienced Customer Service Representative – Insurance Policy Support and Customer Retention.
About blithequark
blithequark is revolutionizing the way people manage their cars, one of their most expensive and high-maintenance assets. Our mission is to simplify and automate the car ownership experience, providing personalized services for all car owners' needs. Backed by artificial intelligence and machine learning, we're innovating and improving our AI-powered app to deliver the best possible experience for our customers. From car insurance and financing to maintenance and safety, blithequark does it all. As a leading fintech startup in the U.S., we've amassed over 4 million customers and expanded beyond insurance shopping to refinancing, safety, and repairs. Our mobile app has been rated #1 in the App Store, and we're just getting started. With a team of passionate, curious, and egoless people who love solving real-world problems, we're building a revolutionary product that's disrupting a massive market.
The Opportunity
We're seeking an Experienced Customer Service Representative to join our growing team. In this role, you'll be responsible for helping our existing customers make changes to their current insurance policies from one of our 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you'll support our customers with enthusiasm and care. If you're looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
Key Responsibilities
* Respond to inbound calls from existing customers, providing exceptional customer service and support
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
Essential Qualifications
* 1+ year of experience in customer service, preferably in the insurance industry
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
- Proficiency in using technology, including CRM software and phone systems
- High school diploma or equivalent required; associate's or bachelor's degree preferred
Preferred Qualifications
* 2+ years of experience in customer service, preferably in the insurance industry
- Experience with insurance policy changes, cancellations, and renewals
- Knowledge of insurance regulations and compliance
- Certification in customer service or a related field
- Bilingual or multilingual skills
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Proficiency in using technology, including CRM software and phone systems
- Strong attention to detail and organizational skills
- Ability to adapt to changing priorities and deadlines
- Strong customer service skills, with a focus on building rapport and resolving customer issues
Career Growth Opportunities and Learning Benefits
* Ongoing training and mentorship from our leadership team
- Opportunities for professional growth and development, including promotions and career advancement
- Collaborative and dynamic work environment with a team of passionate and dedicated professionals
- Access to cutting-edge technology and tools, including CRM software and phone systems
- Opportunities to work on high-impact projects and initiatives that drive business growth and customer satisfaction
Work Environment and Company Culture
* Remote work options available, with a flexible schedule that allows for work-life balance
- Collaborative and dynamic work environment with a team of passionate and dedicated professionals
- Opportunities for socialization and team-building, including regular team meetings and events
- Access to a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) match
- Recognition and rewards for outstanding performance and contributions to the team
Compensation, Perks, and Benefits
* Hourly wage: $18.00 - 21.00
- We will pay for your P&C license (expected within 60 days after starting)
- Medical, dental, vision insurance, 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
Schedule
* Sunday - Thursday: 10:30am - 9pm ET
How to Apply
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of millions, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!
Equal Employment Opportunity
blithequark is an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Accommodations for Individuals with Disabilities
blithequark is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [[email protected]](mailto:[email protected]). Apply for this job