Experienced Senior Customer Success Manager – Fraud/AML Strategy at blithequark

Are you a seasoned professional with a passion for driving business growth and mitigating risk through innovative fraud detection and anti-money laundering (AML) solutions? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than this exciting opportunity to join blithequark as a Senior Customer Success Manager – Fraud/AML Strategy.

About blithequark

blithequark is the world's leading AI-powered Fraud and Risk Platform, delivering unparalleled detection coverage and scalability to organizations across the globe. Our open SaaS platform empowers businesses to act on fast-evolving fraud and money laundering activities in real-time, leveraging patented unsupervised machine learning technology, advanced device intelligence, and powerful decision engines. With a culture that's open, positive, collaborative, and results-driven, we're a team of world-class experts in big data, machine learning, security, and scalable infrastructure.

Position Overview

As a Senior Customer Success Manager (CSM) at blithequark, you'll serve as a strategic partner to key enterprise clients, helping them drive ROI through advanced fraud detection, AML compliance, and operational optimization. You'll lead customer engagements across a portfolio of Fortune 500 companies in FinTech, Banking, and E-commerce, providing expert guidance on how to maximize value from our industry-leading SaaS platform.

Key Responsibilities

* Act as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring successful onboarding, adoption, and long-term value realization

• Understand client business models, fraud/AML risk exposure, and operational needs to define success criteria and shape tailored solution strategies
• Partner closely with clients to align our fraud detection and AML platform capabilities to their goals, driving measurable improvements in fraud prevention, loss reduction, and operational efficiency
• Coordinate with internal teams (including Modeling, Product, and Engineering) to ensure timely delivery of enhancements, issue resolution, and optimization of detection outcomes
• Translate customer insights into actionable feedback for internal roadmap planning and product improvements
• Monitor detection performance metrics, support quarterly business reviews, and proactively identify opportunities for expansion or deeper integration
• Educate clients on best practices in fraud/AML strategies and platform usage to maximize return on investment
• Represent the voice of the customer internally and the voice of our platform externally, including participation in industry events, customer workshops, and solution showcases

Requirements

* 5+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce industries

• Deep understanding of fraud/AML use cases such as transaction fraud, account takeover, promotion abuse, synthetic identity fraud, or mule detection
• Experience working with machine learning-based detection systems and/or rule engines for fraud prevention
• Strong analytical skills; proficient with SQL, and experience in Python or R for data exploration and investigation
• Excellent verbal and written communication skills; able to explain technical concepts to both technical and non-technical stakeholders
• Confident in leading customer-facing discussions and executive presentations
• Highly organized with strong project ownership and time management skills; able to manage multiple enterprise accounts simultaneously
• Bachelor’s degree in a technical, analytical, or business-related field; advanced degree a plus

Benefits

* Bonus

• Stock options
• Retirement Plan
• Health Insurance

Work Environment and Company Culture

As a remote-based position, you'll have the flexibility to work from anywhere in the U.S. or Canada, preferably in the Eastern Time Zone. Our culture is open, positive, collaborative, and results-driven, with a team of world-class experts in big data, machine learning, security, and scalable infrastructure. We're passionate about driving business growth and mitigating risk through innovative fraud detection and AML solutions.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Senior Customer Success Manager, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge in fraud detection and AML
• Collaborative and dynamic work environment with a team of experts in big data, machine learning, security, and scalable infrastructure
• Opportunities to work on high-impact projects and contribute to the development of our industry-leading SaaS platform
• Recognition and rewards for outstanding performance and contributions to the company's success

Why Join blithequark?

* Be part of a world-class team of experts in big data, machine learning, security, and scalable infrastructure

• Drive business growth and mitigate risk through innovative fraud detection and AML solutions
• Collaborate with Fortune 500 companies in FinTech, Banking, and E-commerce to deliver measurable improvements in fraud prevention, loss reduction, and operational efficiency
• Enjoy a dynamic and flexible work environment with opportunities for growth and development
• Receive competitive compensation and benefits package, including bonus, stock options, retirement plan, and health insurance

If you're a seasoned professional with a passion for driving business growth and mitigating risk through innovative fraud detection and AML solutions, we encourage you to apply for this exciting opportunity to join blithequark as a Senior Customer Success Manager – Fraud/AML Strategy. Apply for this job