Manager - Customer Engineering - Automation Testing (Selenium) / Solutions Engineering at blithequark

Are you a seasoned engineering leader with a passion for delivering exceptional customer experiences? Do you have a proven track record of driving revenue growth through innovative solutions engineering and automation testing? If so, we invite you to join blithequark as a Customer Engineering Manager, leading a high-performing team that partners with sales to drive business success.

About blithequark

blithequark is a leading software testing platform that powers over 2 million tests every day across 19 global data centers. Our mission is to empower businesses to deliver high-quality software experiences that drive customer satisfaction and loyalty. As a Customer Engineering Manager at blithequark, you will play a critical role in shaping our customer success strategy and driving revenue growth through innovative solutions engineering and automation testing.

Key Responsibilities

As a Customer Engineering Manager at blithequark, you will be responsible for:

• Leading a high-performing team of customer engineers who partner with sales to deliver revenue growth
• Developing and executing a customer success strategy that drives business outcomes and customer satisfaction
• Collaborating with cross-functional teams, including sales, marketing, and product to ensure alignment and effective communication
• Identifying and prioritizing customer pain points and developing solutions to address them
• Building and maintaining strong relationships with key customers and stakeholders
• Developing and delivering training programs to ensure customer engineers have the skills and knowledge needed to succeed
• Staying up-to-date with industry trends and emerging technologies to ensure blithequark remains competitive and innovative

Requirements

To be successful as a Customer Engineering Manager at blithequark, you will need:

• 10-15 years of engineering experience in the B2B SaaS space
• Prior experience as an Automation Test Manager or Lead, particularly with hands-on expertise in Selenium
• Experience in Solutions Engineering, Pre-Sales, or Consulting roles with a technical background
• Bachelor’s degree in Computer Science or a related technical discipline
• Hands-on knowledge of one or more programming languages (e.g., Java, C#, Python, Ruby, JavaScript)
• Proficiency with development tools and IDEs (Eclipse, IntelliJ IDEA, Visual Studio, Maven, Git)
• Experience building or maintaining automation frameworks (JUnit/NUnit, TestNG, Selenium, Appium, Cucumber, NightWatchJS, WebDriverIO)
• Familiarity with Continuous Integration (CI) tools (Jenkins, Bamboo, TeamCity, Azure DevOps)
• Understanding of networking and security protocols (TCP/IP, HTTP, SSL, VPNs, IPsec, firewalls)
• Excellent written and verbal communication skills, with a focus on improving collaboration in a fast-paced, high-dynamic team environment

Benefits

As a Customer Engineering Manager at blithequark, you can expect:

• Medical insurance for self, spouse, up to 2 dependent children and Parents or Parents-in-law up to INR 5,00,000
• Gratuity as per payment of Gratuity Act, 1972
• Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends
• Remote-First work environment that allows our people to work from anywhere in India
• Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience

What We Offer

At blithequark, we offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. As a Customer Engineering Manager, you will have the opportunity to:

• Work with a talented team of engineers and customer success professionals who are passionate about delivering exceptional customer experiences
• Develop and execute a customer success strategy that drives business outcomes and customer satisfaction
• Stay up-to-date with industry trends and emerging technologies to ensure blithequark remains competitive and innovative
• Participate in training programs and professional development opportunities to enhance your skills and knowledge
• Enjoy a competitive compensation package and benefits that support your wellbeing and work-life balance

How to Apply

If you are a seasoned engineering leader with a passion for delivering exceptional customer experiences, we invite you to apply for the Customer Engineering Manager role at blithequark. Please submit your resume and a cover letter that highlights your experience, skills, and achievements. We look forward to hearing from you! Apply for this job