Experienced Customer Success Manager – Restaurant & Food Service Industry

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading SaaS company revolutionizing the restaurant industry with its innovative cloud-based platform. As a Customer Success Manager at blithequark, you will play a vital role in building long-term relationships with our customers, ensuring their success with our software, and driving growth and retention.

About blithequark

blithequark is a dynamic and forward-thinking company that is committed to empowering its team members to produce top-notch results while elevating their skills. Our culture is built on the principles of collaboration, innovation, and customer satisfaction. We believe in creating a work environment that is engaging, inclusive, and supportive, where our team members can grow and thrive. At blithequark, we are constantly evolving and improving to make sure we are and always will be "Best in Class" – and we want that for you too!

Job Summary

As a Customer Success Manager at blithequark, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their success with our software, and driving growth and retention. You will work closely with our customers to understand their needs, provide tailored solutions, and identify opportunities for growth and improvement. Your expertise in customer success, product knowledge, and business acumen will enable you to build trust and credibility with our customers, driving long-term relationships and customer satisfaction.

Key Responsibilities

* Develop long-term relationships with customers, leading to high retention and customer satisfaction

• Ensure customers are successful with the product following the launch date
• Manage customer experience and set expectations
• Track and drive customer health and Net Promoter Scores
• Create playbooks and present calls to action
• Responsible for reaching assigned targets for customer KPIs
• Continuously improve customer experience by proposing new processes and concepts
• Participate in user groups and client-facing webinars
• Handle any product or full software attrition to identify save opportunities
• Identify and pass leads to our Sales Growth team
• Other duties as assigned

What You'll Need to Be Successful in This Role

* Previous experience with blithequark's platform

• 3 to 5 years of experience in accounting and/or restaurants
• 5 plus years of experience in a customer-facing role
• Ability to travel 10%
• Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint
• Collaborative and flexible working style
• Ability to teach and coach effectively
• Efficient and timely with deadlines and deliverables
• Strong organization and time-management skills
• The ability to work independently without supervision
• Strong technical aptitude with experience communicating across multiple platforms

Preferred Qualifications

* Previous Gainsight experience or other customer success management platform preferred

• Previous project management software experience preferred

blithequark Team Member Benefits & Perks

* This position has a salary range of $70,000-$98,500. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. blithequark focuses on equitable pay for our team and aims for transparency with our pay practices.

• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives

Additional Information

* #LI-BW1

• blithequark, Inc. d/b/a blithequark is an equal opportunity employer.

If you are a motivated and customer-focused professional who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. Apply for this job