Experienced Full Stack Customer Service Representative – Remote Call Center

Are you passionate about delivering exceptional customer experiences and making a positive impact on the environment? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's team as a Remote Call Center Customer Service Representative. As a key member of our customer-facing team, you will play a vital role in providing top-notch service to our customers, resolving their concerns, and exceeding their expectations.

About blithequark

At blithequark, we are committed to making a positive impact on the environment and the communities we serve. As a leader in the environmental services industry, we provide customers with a comprehensive set of products and services, including recycling, waste, special waste, hazardous waste, and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping us deliver on our vision to partner with customers to create a more sustainable world.

Job Summary

As a Remote Call Center Customer Service Representative, you will work under the direct supervision of the Customer Resource Supervisor in a Customer Resource Center to deliver the highest level of quality service to our customers. You will receive and respond to customer calls, inquiries, requests, and complaints, which may require research and investigation to reach resolution. Your primary goal will be to deliver superior customer service in a prompt, respectful, and courteous manner to ensure customer concerns are resolved.

Key Responsibilities

* Successfully completes training to become knowledgeable about the waste services industry and blithequark's processes, services, and policies.

• Responds in a timely and accurate manner to customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner.
• Effectively responds to routine issues regarding residential and commercial service matters, which may involve outbound calls and other communications to resolve service inquiries and equipment issues.
• Returns all internal and external calls, emails, and faxes in a timely manner to ensure that customers' concerns are understood, addressed, and resolved in an efficient and complete manner.
• Receives and reviews individual performance metric reports and action plans with manager to understand individual performance.
• Enters service data into computer.
• Logs information about customer service interactions into systems; updates information in a timely and accurate manner in order for associates to be able to track service inquiries and resolution.
• Performs other job-related duties as assigned or apparent.

Qualifications

* Experience using bilingual skills, particularly Spanish, in a business environment.

• 1 year recent customer service or call center experience.

Essential Skills and Competencies

* Excellent communication and interpersonal skills.

• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong customer service skills, with a focus on delivering exceptional customer experiences.
• Ability to learn and adapt quickly to new processes and procedures.
• Strong organizational and time management skills.
• Ability to work in a remote environment with minimal supervision.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their careers. As a Remote Call Center Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training program to become knowledgeable about the waste services industry and blithequark's processes, services, and policies.
• Ongoing coaching and feedback from supervisor and peers.
• Opportunities for advancement to leadership roles within the company.
• Access to a range of training and development programs, including leadership development, customer service, and technical skills training.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse culture, where every voice counts. Our team is passionate about making a positive impact on the environment and the communities we serve. We offer a range of benefits and perks, including:

• Flexible work arrangements, including remote work options.
• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

Compensation and Benefits

As a Remote Call Center Customer Service Representative, you will be eligible for a competitive salary and benefits package, including:

• $18.50/hour pay rate.
• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

How to Apply

If you are passionate about delivering exceptional customer experiences and making a positive impact on the environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. Apply for this job