Experienced Bilingual Associate Customer Support Technician – French Language Expert

Are you a customer service enthusiast with a passion for problem-solving and a flair for the French language? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our exceptional Support team at blithequark, the worldwide leader in insurance technology, as a Bilingual Associate Customer Support Technician.

Job Overview

At blithequark, we're committed to empowering our customers with the tools and expertise they need to succeed in the insurance industry. As a Bilingual Associate Customer Support Technician, you'll play a vital role in delivering exceptional customer experiences, resolving complex issues, and driving business growth. If you're fluent in French and possess a strong customer service background, we want to hear from you.

What You’ll Do

As a Bilingual Associate Customer Support Technician, your primary responsibilities will include:

• Answering real-time customer phone, email, or chat inquiries related to questions or problems customers are encountering with our software applications
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
• Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary

What You’ll Need to Succeed

To excel in this role, you'll need:

• Fluency in French (written and verbal)
• 1 year of customer service experience
• Strong written and verbal communication skills; strong telephone skills
• Experience working with technology and Microsoft applications
• High school diploma or equivalent (Associate's or Bachelor's degree preferred)

Preferred Qualifications

While not required, the following skills and experiences will make you a strong candidate:

• Experience in a real-time, customer support center, preferably supporting business-to-business services or technology of some kind
• A passion for problem-solving and providing a high level of customer care
• Confidence interacting and learning about various technology applications, software, network infrastructure
• Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
• Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira, etc.
• Ability to plan and organize technical projects; experience with deadlines for project completion
• Familiarity with the insurance industry

What You’ll Gain

As a Bilingual Associate Customer Support Technician at blithequark, you'll enjoy a comprehensive benefits package, including:

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match
• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off

Work-Life Balance

At blithequark, we believe in striking a balance between work and personal life. Our flexible work arrangements, including remote work options, allow you to work from anywhere, at any time, while still being connected to our team and customers.

Empowering Career Growth and Success

We invest in our people, providing opportunities for career growth and development. Our employee-driven networks, including those focused on ethnicity, gender, sexual orientation, and military status, foster a culture of inclusivity and diversity. Join us and discover a workplace where you can be your authentic self and thrive.

What We Value

At blithequark, we strive for excellence in everything we do. We're committed to:

• Empowering our customers with the tools and expertise they need to succeed
• Investing in our people, providing opportunities for career growth and development
• Fostering a culture of inclusivity and diversity
• Delivering exceptional customer experiences
• Driving business growth and innovation

Who We Are

blithequark is the leading global provider of cloud-based software that powers the business of insurance. With a 40-year history of innovation and leadership, we've helped shape the insurance industry into what it is today. Our mission is to continuously improve the business of insurance, and we're committed to being the indispensable partner in our industry.

Equal Employment Opportunity Statement

blithequark is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We're committed to recruiting, developing, retaining, and promoting individuals regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. If you're a customer service enthusiast with a passion for problem-solving and a flair for the French language, we invite you to join our exceptional Support team at blithequark. Apply today and discover a workplace where you can be your authentic self and thrive. Apply for this job