Customer Support Specialist – Logistics and Delivery Expert

Are you passionate about delivering exceptional customer experiences and navigating the complexities of modern logistics? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading logistics and delivery platform that's revolutionizing the way businesses tackle the challenges of modern retail. At blithequark, we're on a mission to provide seamless, scalable solutions that meet a variety of delivery needs. With a network of over 310,000 independent drivers nationwide, we offer flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store, and DC-to-door. Our Support team operates as the first point of contact for the blithequark community, and we're looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality.

About blithequark

blithequark is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility, and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes – from urban hubs to rural communities – blithequark provides seamless, scalable solutions that meet a variety of delivery needs. Our platform is designed to make complex logistics challenges easy, and our Support team is dedicated to ensuring a great experience for our users.

Job Summary

As a Customer Support Specialist at blithequark, you'll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. You'll provide phone, email, and text-based support to blithequark customers, partners, users, and other community members, addressing all customer concerns politely and using active listening skills to understand and confirm the information. You'll also balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience.

Key Responsibilities

* Provide phone, email, and text-based support to blithequark customers, partners, users, and other community members

• Address all customer concerns politely, using active listening skills to understand and confirm the information
• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
• Proactively monitor in-progress deliveries and take corrective action when necessary
• Manage non-standard delivery situations with professionalism, empathy, and urgency
• Effectively use Salesforce and other internal tools to accurately log interactions and solve issues
• Collaborate with team members from various blithequark departments to ensure seamless delivery experience

What You Bring

* 1+ year customer service experience, optimally with a technology or logistics company

• Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
• Able to quickly and efficiently problem solve and troubleshoot
• Comfortable with a fast-paced environment and changing requirements
• Ability to receive and implement feedback to continuously improve quality of support provided to customers
• Proactive and able to comfortably navigate through uncertainty and ambiguity
• Must have the ability to work a schedule comprised of non-standard hours, including evenings and weekends
• Experience with Salesforce, a plus!

Why blithequark?

* Competitive compensation packages

• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that's right – blithequark will contribute directly to your existing student loans!)
• Generous PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• The technology you need to get the job done

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Support Specialist, you'll have the opportunity to:

• Work with a talented team of logistics and delivery experts
• Develop your problem-solving and communication skills
• Learn about the latest trends and innovations in logistics and delivery
• Contribute to the success of a rapidly growing company
• Enjoy a competitive compensation package and comprehensive benefits

How to Apply

If you're passionate about delivering exceptional customer experiences and navigating the complexities of modern logistics, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that fosters growth and development for all employees.

Note

This job posting is not intended to be a comprehensive list of all duties, responsibilities, or qualifications required of the job. blithequark reserves the right to modify or change job duties, responsibilities, or qualifications as needed. Apply for this job