Experienced Customer Marketing Manager – AI-Driven Customer Growth and Advocacy

Are you a seasoned marketing professional with a passion for driving customer growth and advocacy? Do you thrive in a fast-paced, innovative environment where you can leverage the power of AI to streamline processes and maximize impact? Look no further than this exciting opportunity to join blithequark as a Customer Marketing Manager.

About blithequark

blithequark is a pioneering SaaS-based Vendor and Contract Management Platform that harnesses the power of Agentic AI to revolutionize the way businesses manage procurement, legal, and finance processes. With a proven track record of significant, profitable growth year over year, we're on a mission to empower mid-market organizations to reduce costs, eliminate risk, and boost productivity.

Why Join blithequark?

As a Customer Marketing Manager at blithequark, you'll play a pivotal role in driving customer growth and advocacy across our global customer base. You'll work closely with our Marketing, Product, and Account Director teams to develop a deep understanding of customers' challenges, encourage them to share their stories, and turn that knowledge into compelling and timely communications across various formats.

Key Responsibilities:

* Directly responsible for Product Adoption and account growth across our existing customers, working alongside our product, customer success, and account director teams.

• Technically savvy in discussing the blithequark platform and how it works, while translating this into value messaging for our customers.
• Own customer advocacy for the business and share our customers' stories to help create loyal customer evangelists.
• Responsible for bringing our customers together in person and virtually.
• Create and distribute targeted communications to our customer audience via relevant channels.
• Own the customer webinar programme and coordinate internal resources as required to ensure a consistent, educational, and commercially-focused series of digital events.
• Work closely with our Events team to deliver impactful in-person customer events from small-scale (round-tables, dinners) through to larger workshop/conference-style events.
• Support the Account Director Team with packaged campaigns to drive expansion with our customer base.
• Develop and manage a digital Newsletter for customers to keep them up to date with the latest company and product developments, as well as sharing other customer stories.
• Demonstrate an appetite for testing and adopting new technologies, including AI, to maximise your potential output.
• Have Net Revenue Retention (NRR) as your ‘North Star’ metric, collaborating with the rest of the business to drive customer growth.

Requirements:

*

Traits (must-have):

+ Natural curiosity: You keep asking “why?” until the answer is clear. + Self-starter: You take ownership of your workload, manage your time effectively, and consistently meet deadlines without close supervision. + Growth mindset: You test ideas quickly and learn from data. + Team player: You build trust with Product, Sales, CS, RevOps and the wider business. + Tech-savvy: You enjoy using AI tools to work faster.

Skills (must-have):

+ Relevant experience in SaaS, marketing, customer marketing or customer success. + Experience creating valuable content—emails, articles, decks, video scripts. + Comfortable with HubSpot (or similar) and basic data dashboards. + Confident presenter—can run webinars and training sessions. + Able to map customer problems to product value and tell that story.

Nice to have:

+ Knowledge of procurement / contract-management buyers. + Previous experience building/managing a customer community.

What We Offer:

* 100% remote working: live anywhere in the UK, no offices and no commute

• Generous annual leave allowance
• Comprehensive benefits package including:

+ Private health cover + Company pension scheme + Life Assurance + Group Income Protection

• Learning & Development opportunities for lifelong learners
• Technology: we provide everything you need to do your best work
• blithequark for Good: Match funding to support non-profit organisations in your local community
• blithequark retreats

Join Our Team:

We live by our company vision and values. If these ring true to you, then we’d like to talk to you. blithequark offers a diverse and multicultural working environment, currently spanning 15 countries. We respect each other’s differences and welcome candidates from all backgrounds.

Apply Now:

Ready to take your career to the next level and join a pioneering company that's revolutionizing the way businesses manage procurement, legal, and finance processes? Apply now to become our next Customer Marketing Manager and be part of a dynamic team that's shaping the future of contract management. Apply for this job