Business Systems Analyst – Customer Success at blithequark
Are you a strategic thinker with a passion for customer success and a knack for process improvement? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Business Systems Analyst – Customer Success to join our Revenue Operations team. As a key member of our team, you will play a crucial role in helping our Customer Success Managers, Account Managers, and Technical Account Managers drive value for our customers throughout their lifecycle.
About blithequark
blithequark empowers the world's most ambitious brands to create digital customer experiences that matter. With our Digital Experience Platform (DXP) at its core, we enable marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., blithequark has been named a top software company by The Software Report and rated a leader by the analyst community. Our Center of Excellence is a Great Place to Work certified organization, and we're building for the future – with you as a part of it!
Overview
As a Business Systems Analyst – Customer Success, you will be responsible for collaborating with our Senior Gainsight Administrator and cross-functional teams to develop and implement process improvements that drive customer success. You will work closely with our Customer Success Managers, Account Managers, and Technical Account Managers to ensure seamless platform support, program implementations, reporting, and overall deployment. Your expertise will help us expand usage and drive value for customers throughout their lifecycle.
Key Responsibilities
* Collaborate with our Senior Gainsight Administrator and cross-functional teams to develop and implement process improvements that drive customer success
- Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, scorecards, end-to-end workflows, systems integrations)
- Monitor system performance, data integrity, user activity, and product requests, including Program, CTA, Dashboard reviews, and Chair-sides
- Develop training sessions to educate team members on best practices for using our workflows
- Oversee the documentation and mapping of all Customer Success processes to ensure clarity and efficiency
- Design smart rules that analyze customer data and trigger actions for the Customer Success team to engage with customers
- Stay up-to-date on the latest Gainsight features and tech trends to ensure we're always leveraging the latest and greatest
Qualifications
* Experience working in customer success, Revenue operations, Marketing Operations, or equivalent understanding of key customer success account management principles
- Demonstrated experience with project management, business analysis, and solving problems with a systems mindset
- Understanding of data structures, data modeling, and database management is a plus
- Gainsight Associate Administrator (Level 1) Certification desired but not required
- 1+ years Gainsight administration experience or related CS/AM program deployments (using other tools) is a plus
- Experience with Gainsight PX/CS integration is a plus
What We Offer
* A dynamic and fast-paced work environment where no two days are ever the same
- Opportunities for career growth and professional development in a rapidly evolving industry
- Collaborative and supportive team environment with a focus on customer success
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Flexible work arrangements, including remote work options and flexible hours
- Access to the latest technology and tools, including Gainsight and other industry-leading platforms
- Opportunities for professional development and continuing education in the field of customer success and Revenue operations
How to Apply
If you're a motivated and strategic thinker with a passion for customer success, we want to hear from you! Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
Equal Employment Opportunity
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment where everyone has the opportunity to thrive. Whatever your background, experience, or perspective, we encourage you to apply and join our team! Apply for this job