Experienced Customer Loyalty Specialist – Part-Time Opportunity with Remote Flexibility
Are you passionate about delivering exceptional customer experiences and driving loyalty programs to new heights? Do you thrive in a dynamic, fast-paced environment where innovation and teamwork come together? If so, we invite you to join our team at blithequark as an Experienced Customer Loyalty Specialist in a part-time capacity with remote flexibility.
About blithequark
blithequark is a leading fashion and lifestyle retailer with a rich history of innovation and customer-centricity. With over 6,500 employees across 13 department stores, online shops in multiple countries, and a vast portfolio of over 2,000 brands, we offer an unparalleled shopping experience that sets us apart. Our commitment to excellence, customer satisfaction, and employee well-being is reflected in our company culture, which values teamwork, creativity, and continuous learning.
Job Description
As an Experienced Customer Loyalty Specialist at blithequark, you will play a vital role in enhancing our customer loyalty program, making it more personalized, digital, and accessible across all channels. You will work closely with our Loyalty Managers, CRM, Marketing, Retail Operations, and E-commerce teams to ensure seamless collaboration and optimize our customer engagement strategies.
Key Responsibilities:
* Support Loyalty Managers in operational tasks and analyses, including: + Administrative assistance in campaign management, such as creating briefings, address releases, and information provision + Issuing vouchers (stationary/online, international) + Maintaining the Loyalty Backoffice System + Setting up new content and benefits + Cost control and monitoring + Managing the Gutschein-Seite (CAMP Backoffice) + Supporting the execution and post-processing of sweepstakes
- Collaborate with internal departments to ensure optimal coordination and alignment
- Identify and challenge existing processes, proposing optimization suggestions
- Develop and implement new ideas to enhance the customer loyalty program and shopping experience
Qualifications:
* Completed commercial education or equivalent background
- Ideally, you have prior experience in the loyalty field or in retail/e-commerce
- Enjoy working in a digital environment (e.g., Confluence, Asana) and have a solid grasp of the MS Office package
- You are comfortable adapting to new tools and technologies
- You are motivated by the fast-paced and ever-changing nature of an omnichannel retailer
- You possess a self-reliant, result-oriented, and precise work style
- You can communicate effectively in English
- You are open-minded, a true team player, and enjoy working across departments
Additional Information:
At blithequark, you will have the opportunity to work in a modern, agile, and value-driven environment. If you are passionate about delivering exceptional customer experiences and driving loyalty programs to new heights, we invite you to join our team. Our attractive compensation package includes:
- Competitive salary with company pension scheme and voluntary social benefits (e.g., holiday and Christmas bonuses)
- 30% employee discount on all products and services, including gastronomy, hairdressing, and more
- Personal and professional development opportunities, including our leadership development program
- Maximum flexibility in terms of holiday days, with the option to convert salary into additional paid holiday days
- Family-friendly working hours for a healthy work-life balance
- Corporate benefits and attractive discounts from over 21,000 companies
- Company bike leasing at a favorable rate and with minimal hassle
Join Our Team:
If you are excited about this opportunity, we would love to hear from you. Please submit your online application, including your availability and salary expectations. For any questions, please contact Sabrina Rösch directly.
Apply Now:
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