Customer Operations Lead – Scaling Support Systems at blithequark
Are you a systems thinker with a passion for operations and a drive to make things better? Do you thrive in fast-paced environments where no two days are the same? If so, we're looking for a Customer Operations Lead to join our team at blithequark, a cutting-edge AI startup revolutionizing the future of work.
About blithequark
At blithequark, we're on a mission to build a system that lets a single human manage 100x more work, done by both AI and people. We're not just building software – we're redefining how work gets done. With a strong focus on operational excellence, we're uniquely positioned to integrate all systems seamlessly and unlock an order-of-magnitude boost in productivity.
About the Role
As a Customer Operations Lead, you'll play a critical role in scaling and improving our support engine. You'll handle day-to-day execution, including coverage, ticket routing, team performance, and more. But that's not all – you'll also own the systems that make support run, including macros, workflows, QA reviews, onboarding, training, and more. This is a great fit if you're a high-agency, problem-solver who loves fixing broken things and wants to run a core function at a fast-moving startup.
Responsibilities
* Run the daily operations of the support team, including workload balancing, shift coverage, and on-call rotations
- Manage KPIs, flag issues, and drive performance improvements
- Build and maintain SOPs, macros, and internal tools to boost consistency and speed
- Help lead weekly QA and feedback loops with support reps
- Analyze performance trends and propose process or tooling fixes
- Own the upkeep of the internal knowledge base and training resources
- Design and maintain dashboards to monitor support performance in real time
- Audit workflows regularly to eliminate bottlenecks and reduce manual work
- Coordinate with engineering and product to resolve high-priority bugs and edge cases
- Triage escalations and communicate cross-functionally to ensure timely resolutions
- Improve how we use AI in support, including LLM agent workflows and QA tooling
- Help manage vendor tools (e.g. Intercom, Front, Zendesk) and optimize usage and cost
- Partner with recruiting and CX leadership to forecast team growth and capacity
- Assist with onboarding and ongoing training of new support hires
What We're Looking For
* Strong systems thinking and ops instincts
- Extremely organized with great attention to detail
- Can own ambiguous problems and drive them to done
- Sharp communicator – clear in writing, fast on Slack
- Fast learner and very comfortable with new tools
- Bonus: background in support, biz ops, consulting, or process-heavy roles
- Bonus: experience with Zendesk, Intercom, Notion, Retool, Jira
- Bonus: SQL and Sheets fluency (not required)
- No ego. High ownership. Ready to do what it takes.
Why This Role?
* You'll be trusted with real ownership from day one
- You'll get exposure to AI systems, ops workflows, and fast decision cycles
- You'll help build the internal systems that power a scaling startup
- You'll work closely with product, eng, and exec teams
What We Offer
* Competitive base salary ($70k-$125k) and equity compensation
- Opportunity to work with top talent and learn fast
- Collaborative and dynamic work environment
- Flexible remote work options
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Generous PTO policy
- Access to cutting-edge AI technology and tools
- Professional development opportunities and training resources
About Our Team
At blithequark, we're a diverse and inclusive team of innovators, thinkers, and doers. We're committed to creating a workplace where everyone is treated with respect and given equal opportunities. We welcome and encourage all qualified candidates to apply for our job openings.
How to Apply
If you're a motivated and detail-oriented individual with a passion for operations and a drive to make things better, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear your story and learn more about your qualifications.
Helpful Links:
* How blithequark Operates: [link]
- blithequark Company Culture: [link]
- blithequark Website: [link]
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