Experienced Customer Service Sales Representative – Travel Industry Expert

Are you passionate about delivering exceptional customer experiences and navigating the complexities of the travel industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the team at blithequark as a Customer Service Sales Representative. As a key member of our customer-facing team, you will play a vital role in ensuring that our customers receive the highest level of service, while also driving revenue growth through strategic sales and upselling opportunities.

About blithequark

blithequark is a leading provider of innovative travel solutions, dedicated to making travel more accessible, affordable, and enjoyable for millions of customers worldwide. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the travel industry. As a Customer Service Sales Representative at blithequark, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth.

Key Responsibilities

As a Customer Service Sales Representative, you will be responsible for handling incoming calls, emails, and chats from customers, providing expert advice and guidance on travel-related matters, and identifying opportunities to upsell and cross-sell our products and services. Your primary objectives will be to:

• Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
• Identify customer travel needs and offer personalized solutions to meet their requirements
• Upsell and cross-sell our products and services, driving revenue growth and increasing customer satisfaction
• Maintain accurate records of customer interactions, including sales and customer service transactions
• Collaborate with internal teams to resolve customer complaints and issues
• Stay up-to-date with industry trends, product knowledge, and sales strategies to ensure optimal performance

Essential Qualifications

To succeed as a Customer Service Sales Representative at blithequark, you will need:

• A combination of education and experience, with a minimum of six months of experience in a customer-facing role
• High school diploma or equivalent
• Basic computer skills, including proficiency in Microsoft Office and CRM software
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
• Ability to accurately type 30 wpm or faster
• Availability to work a variety of shifts, including evenings, weekends, and holidays
• Ability to maintain a high level of customer satisfaction, with a minimum of 90% QA score

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Spanish bilingual or proficiency in another language
• Experience in a busy call center or airline/travel environment
• Knowledge of the travel industry, including products, services, and trends
• Proven sales and customer service skills, with a track record of success in driving revenue growth and increasing customer satisfaction

Physical Requirements and Work Environment

As a Customer Service Sales Representative at blithequark, you will be required to:

• Work in a fast-paced, dynamic environment with moderate noise levels
• Sit for extended periods of time, using a computer and phone
• Lift, push, pull, or carry up to 20 lbs
• Work various shifts, including evenings, weekends, and holidays
• Travel may be required for training, meetings, or other business purposes

Benefits and Perks

As a valued member of the blithequark team, you will enjoy a range of benefits and perks, including:

• Competitive salary and commission structure
• Comprehensive benefits package, including medical, dental, vision, life, and disability insurance
• Profit sharing and 401(k) plan with employer match
• Employee stock purchase plan and flight benefits
• Paid vacation, holidays, and sick time
• Employee assistance program and access to training and development opportunities

How to Apply

If you are a motivated and customer-focused individual with a passion for the travel industry, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience, skills, and qualifications. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from individuals from varied backgrounds and experiences, and are proud to be an employer of choice for people with disabilities and veterans. Apply for this job