Experienced Customer Experience Specialist – Validating Complex Customer Networks and Accelerating Adoption of New Technologies and Solutions at blithequark
Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where you can leverage your technical expertise to drive business growth and innovation? If so, we invite you to join blithequark's Customer Experience team as an Experienced Customer Experience Specialist.
About blithequark
blithequark is a leading provider of cutting-edge solutions and services that empower customers to accelerate their adoption of new technologies and solutions. Our team of experts is dedicated to delivering industry-leading quality and redefining the network deployment experience for our clients. With a strong focus on innovation, collaboration, and customer satisfaction, we strive to create an exciting and dynamic work environment that fosters growth, learning, and professional development.
Your Impact
As an Experienced Customer Experience Specialist at blithequark, you will play a critical role in validating complex customer-specific networks and helping them accelerate their adoption of new technologies and solutions. Your expertise will be invaluable in driving business growth, improving customer satisfaction, and enhancing our reputation for quality and innovation.
Key Responsibilities:
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Domain Expertise:
Lead validation for customer design, platforms, software, and MoP for upgrades/downgrades.
Test Development:
Define test requirements and cases with customers.
Lab Setup:
Emulate customer networks in labs using traffic generators.
Automation & Testing:
Develop automated tests with ROBOT framework, perform tests, and report findings.
Issue Resolution:
Collaborate on troubleshooting and issue resolution.
Standards Compliance:
Ensure SVS standards and enhance automation in deliveries.
Business Development:
Drive discussions on opportunities and renewals for SVS growth.
Minimum Qualifications:
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Certification:
Minimum 2x CCNP-level knowledge, preferably in Enterprise, Data Center, and/or Service Provider.
Technical Expertise:
Deep knowledge of at least 2 technology areas such as SDA, SD-WAN, Routing & Switching (R&S), DC, ACI, or SP.
Consultancy Skills:
Strong customer consultancy skills with experience in effective communication and stakeholder interactions.
Preferred Qualifications:
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Certification:
CCIE certification, with a preference for CCIE Enterprise.
Network Experience:
Experience in building and deploying networks.
Testing & Tools:
Experience in network testing/validation and traffic generator tools (e.g., Ixia or Spirent).
Scripting & Automation:
Strong scripting skills in Robot/Python or other languages; knowledge of Ansible/Terraform is a plus.
Project Methodologies:
Familiarity with both waterfall and Agile project delivery methodologies.
Project Management:
Project management skills are advantageous.
What We Offer:
* A dynamic and collaborative work environment that fosters growth, learning, and professional development.
- Opportunities to work on cutting-edge projects and technologies that drive business growth and innovation.
- A competitive compensation package that includes a salary, bonuses, and benefits.
- A comprehensive training program that includes onboarding, technical training, and soft skills development.
- A recognition and reward program that acknowledges and rewards outstanding performance and contributions.
How to Apply:
If you are a motivated and experienced professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or documentation to [insert contact information]. We look forward to hearing from you! Apply for this job