Experienced Full Stack Customer Service Representative – Kia Consumer Affairs
Are you passionate about delivering exceptional customer experiences and making a positive impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking a highly skilled and empathetic Customer Service Representative to join our Kia Consumer Affairs team. As a key member of our team, you will be responsible for handling a high volume of customer inquiries, providing technical support, and resolving complex customer issues with exceptional care.
About blithequark
At blithequark, we're leading the way in redefining the vehicle ownership experience through a powerful combination of passionate people and data-driven technology. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. Our mission is to rethink the vehicle ownership experience and strengthen our clients' relationships with their customers.
About the Role
As a Total Case Specialist in Kia Consumer Affairs, you'll handle a wide range of customer cases related to vehicle concerns, from warranty coverage and repair assistance to service campaigns, technical support, and dealership issues. Customers may reach out with general questions or in stressful situations, and your role is to provide calm, empathetic guidance every time. You'll act as a trusted liaison between customers, dealerships, and Kia, ensuring customers receive the help they need and walk away feeling heard, valued, and confident in their ownership experience.
Key Responsibilities
* Manage a high volume of cases, handling inbound customer calls and outbound follow-ups, resolving concerns such as warranty coverage, repair assistance, and service campaigns Apply for this job