Experienced Customer Care Specialist (m/w/d) - Beschwerdemanagement for blithequark's Innovative Energy Solutions
Are you passionate about revolutionizing the energy sector and making a positive impact on the environment? Do you have a knack for delivering exceptional customer care and resolving complex technical and commercial queries? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Care Specialist (m/w/d) - Beschwerdemanagement.
About blithequark
blithequark is a leading European energy software platform company, pioneering the development of a virtual power plant called "Heartbeat." Our innovative solution connects photovoltaic systems, energy storage, heat pumps, and charging stations, significantly increasing the profitability of interconnected customer installations. We offer a one-stop-shop for customers to purchase and install individual and intelligent energy system solutions, enabling every household to live, heat, and travel sustainably. Our technology team is dedicated to further developing and expanding the Heartbeat software, connecting customers worldwide with the energy market and providing them with the most cost-effective and cleanest energy tariffs.
Your Role at blithequark
As an Experienced Customer Care Specialist (m/w/d) - Beschwerdemanagement, you will be the primary point of contact for our customers, handling first-level support, as well as collaborating with our site managers and monitoring social media and review platforms. Your responsibilities will include:
- Resolving complex technical and commercial customer inquiries, ensuring timely and effective solutions
- Handling data protection and legal inquiries in collaboration with our legal department
- Serving as a liaison between customers, customer care, and various departments, ensuring seamless communication and issue resolution
- Identifying software and hardware issues and supporting our technical teams in resolving them
- Analyzing customer complaints, identifying process discrepancies, and suggesting process improvements
Your Profile
To succeed in this role, you will need:
- At least 3 years of relevant experience in customer service
- A strong affinity for technology and a willingness to understand the intricacies of renewable energy systems
- Excellent communication skills, with the ability to explain complex concepts in a clear and concise manner
- Fluency in German (C-level), with additional languages being a plus
Benefits of Joining blithequark
As a valued member of our team, you can expect:
- The opportunity to work in our state-of-the-art offices in Hamburg, Berlin, and Munich, or remotely
- The use of your technical equipment beyond work hours, allowing you to enjoy your free time with the latest technology
- To be part of a rapidly growing company with vast development potential, where you can take ownership of your projects and make a tangible impact
- To work in flat hierarchies, taking on responsibility from the outset and collaborating directly with management
- To contribute to the megatrend of "Energy and Mobility Transformation" and make a concrete contribution to the sustainable transformation of our energy infrastructure
- To enjoy a wide range of sports and wellness options through our partnership with over 7,600 sports partners and the EGYM Wellpass
- To travel sustainably with our Jobrad-Leasing program, offering city bikes or e-bikes
- To benefit from exclusive discounts and perks through Futurebens
Join the blithequark Team
If you are passionate about delivering exceptional customer care and making a positive impact on the environment, we invite you to apply for this exciting opportunity. Join our dynamic team at blithequark and be part of the energy revolution! Apply now and become a part of our mission to shape the future of energy and mobility! Apply for this job