Experienced Customer Success Manager – Strategic Account Management & Fintech Expertise

At blithequark, we're revolutionizing the way businesses manage their accounts receivable, turning it into a competitive advantage. Our innovative solutions connect finance teams, customers, and business systems in one ecosystem, ensuring cash flow clarity and unlocking working capital. With over 10,000 customers and 5M+ companies transacting on our platform, we process over 110M transactions and $257B annually. We're seeking an experienced Customer Success Manager to join our Software-focused team, who can leverage their expertise to become a strategic advisor to our customers. This role is ideal for a seasoned professional with a strong background in managing a strategic portfolio of customers and/or Fintech/Payments, who is passionate about both strategy and impact.

About blithequark

blithequark is a leading provider of accounts receivable automation solutions, dedicated to removing friction and accelerating momentum for finance leaders. Our mission is to empower businesses to drive growth and success by providing clarity and control over their cash flow. With a strong focus on innovation and customer satisfaction, we're committed to delivering a world-class experience that exceeds our customers' expectations.

Join Our Team

As a Customer Success Manager at blithequark, you'll be a key player responsible for delivering a world-class experience to our customers. Your mission will be to manage long-term relationships, develop a deep understanding of our customers' businesses, and explore innovative ways that blithequark products can support their objectives.

Key Responsibilities

* Customer Lifecycle Management: + Seamlessly transition customers from onboarding to long-term adoption + Focus on growing installed base revenue + Conduct training sessions, regular cadence calls, and Executive Business Reviews (EBRs)

• Growth and Retention:

+ Develop and maintain Success Plans in collaboration with customers + Create and track shared KPIs for retention and growth strategies, including cross-sells, upsells, renewals, and churn mitigation

• Customer Advocacy:

+ Collaborate with sales, professional services, support, underwriting, marketing, and product teams + Represent customer needs in product development initiatives

• Problem Resolution:

+ Partner with Customer Care to maintain visibility into customer issues + Act as an advocate for high-severity requests + Drive cross-functional resolution efforts

• Process Improvement:

+ Propose scalable enhancements to our customer journey + Identify and analyze multi-client issues to forecast potential churn risks

Qualifications

* 5+ years of experience in Customer Success or Account Management roles within SaaS-based companies

• Proven track record managing high ARR customers in the Fintech industry
• Demonstrated experience managing strategic accounts and engaging with C-level executives
• Strong presentation skills with a history of delivering compelling proposals and reviews to senior leadership
• Bachelor's Degree in Business, Marketing, Communications, Economics, or related field
• Knowledge of strategic account management methodologies and best practices
• Proficiency in creating and delivering high-impact presentations to diverse audiences, including C-suite executives and decision-makers

What You'll Bring to the Team

* Customer Obsession: Unwavering focus on customer needs, with the ability to view problems from the customer's perspective and make decisions based on their business impact.

• Strategic Thinking: Capacity to understand complex business scenarios and align blithequark solutions with customer objectives.
• Relationship Building: Exceptional interpersonal skills to foster strong, long-term partnerships with key stakeholders at all levels, internally and externally
• Analytical Acumen: Data-driven mindset with the ability to leverage metrics for assessing success and identifying improvement opportunities.
• Industry Expertise: In-depth knowledge of the payments landscape, ERP systems, and emerging trends in financial technology.
• Problem-Solving: Adept at navigating complex technical and business challenges, with a proven ability to drive innovative solutions.
• Leadership: Ability to influence cross-functional teams and drive initiatives that impact customer success and company growth.
• Adaptability: Flexible approach to new challenges in a fast-paced, evolving industry

Additional Information

* This role is remote-friendly, with the flexibility to work from anywhere.

• Salary range above reflects base salary only. Total OTE ranges from $100,000-$118,000 USD.

Join Our Team Today

If you're a seasoned professional with a passion for customer success and a strong background in managing strategic accounts, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to delivering a world-class experience to our customers, and we're looking for talented individuals like you to join our team. Apply for this job