Experienced Customer Success Manager – Fleet Technology and SaaS Scale-up

At blithequark, we're revolutionizing the fleet technology industry with our innovative SaaS platform, empowering businesses to streamline their maintenance and inspections processes. As a Customer Success Manager, you'll play a pivotal role in driving customer adoption, growth, and retention, ensuring our customers achieve maximum value from our solution. If you're passionate about technology, customer success, and growth, we invite you to join our dynamic team and contribute to our mission to simplify fleet management and compliance.

About blithequark

blithequark is a rapidly growing SaaS scale-up with a global presence across the United States and New Zealand. Our team is comprised of experienced professionals from various successful global businesses, united by a shared vision to bring simplicity and efficiency to fleet management and compliance. We foster a culture of collaboration, innovation, and continuous learning, where every team member is encouraged to bring their best selves to work every day.

Why this role is important to us

As a Customer Success Manager, you'll be responsible for ensuring the health, growth, and success of our customer base. You'll be assigned a portfolio of small to mid-sized customers and will work closely with them to optimize their business through adoption, growth, and retention. Our ideal candidate is a customer-centric professional with a passion for technology and a willingness to learn and adapt to new ideas.

Key Responsibilities

* Drive customer retention and renewal plans, focusing on customer loyalty and growth

• Define, position, and sell solution offerings (cross-sell/upsell) to customers to drive qualified leads and increase revenue
• Develop and execute customer success program plans at the customer level, ensuring continuous value attainment
• Provide solution best practices, business coaching, and "value-added" expertise as a customer advisor
• Help shape change in customer engagement and solution strategy
• Maintain customer cadence for product knowledge, new feature requests, and user/customer dialog
• Represent blithequark programs with key stakeholders and in periodic business reviews
• Work with cross-functional teams to identify best practices and new program opportunities/offerings for customers
• Define, design, and communicate content in support of relevant customer programs to drive maximum ROI
• Drive metrics at the customer level, focusing on dimensions of operational efficiency, compliance, cost reduction, and more

Voice of Customer

* Drive thought leadership in customer loyalty and the voice of the customer associated with owned programs

• Create customer reference and referral strategy based on business outcome value

Requirements

* Strong phone presence, comfortable communicating over Zoom, phone, and email

• Ability to speak with various customer personas (e.g., product users, decision makers, executives) and engage with humans daily
• Passion for technology and a willingness to learn and adapt to new ideas
• Curiosity about customers and their businesses, with a willingness to learn and grow
• Bias for action and a customer-centric approach
• 3-5 years of experience in Customer Success, preferably in B2B SaaS
• Experience working with cross-functional teams (e.g., Sales, Product, Marketing, Tech Support)
• Some experience using Salesforce, Video Conferencing, Slack, email, and word processing tools
• Understanding of the fleet industry is a plus

Benefits

* Unlimited PTO: Enjoy flexible paid time off to recharge and pursue your passions

• Subsidized Healthcare: Choose from a range of generously subsidized healthcare plans to suit your needs
• Retirement Support: Take advantage of 401(k) matching to support your retirement goals
• Family-Friendly: Enjoy paid parental leave and additional support for primary and non-primary caregivers
• Growth & Development: Participate in professional development plans and extra learning opportunities to grow your skills and career
• Team Fun: Join regular team lunches, happy hours, events, and get-togethers to celebrate with your colleagues

What We Offer

At blithequark, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, continuous learning, and growth opportunities. If you're passionate about customer success, technology, and growth, we invite you to join our dynamic team and contribute to our mission to simplify fleet management and compliance.

How to Apply

If you're excited about the opportunity to work in a fast-paced, scaling SaaS company full of driven, hard-working people, please hit the "Apply for this job" button below. We're an equal opportunities employer and welcome applications from diverse candidates. If you have any accessibility requirements, please let us know so we can assist throughout the process. We participate in E-Verify and will verify employment eligibility via Form I-9. The notice of E-Verify Participation and Right to Work posters can be found here. Originally posted on Himalayas. Apply for this job