Experienced Full Stack Skills Strategy Manager – Customer Success & AI Enablement

Are you a seasoned professional with a passion for driving business outcomes through strategic customer success and AI enablement? Do you thrive in fast-paced, high-growth environments where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Full Stack Skills Strategy Manager – Customer Success & AI Enablement.

About blithequark

blithequark is a fast-growing, Series B Silicon Valley start-up redefining how enterprises understand, develop, and mobilize talent. Our skills intelligence platform empowers leaders to make better, more informed talent development decisions. Utilizing computational psychometrics, machine learning, and AI technologies, blithequark delivers best-in-class computer adaptive assessments with hyper-personalized learning plans to global companies across all industries. Our clients include Samsung, Siemens Energy, and the US Air Force.

Our Mission

At blithequark, we're on a mission to revolutionize the way organizations approach talent development and workforce transformation. We believe that by harnessing the power of AI and data-driven insights, we can help businesses unlock their full potential and achieve unprecedented success. As a key member of our team, you'll play a critical role in driving this mission forward and shaping the future of work.

About the Role

We're seeking an Experienced Full Stack Skills Strategy Manager – Customer Success & AI Enablement to join our team. As a strategic advisor and primary point of contact for our enterprise clients, you'll be responsible for orchestrating end-to-end deployments, from onboarding to sustained adoption, while serving as an expert to clients on how to apply blithequark's skills intelligence and AI capabilities to achieve measurable business impact. You'll advise on talent strategy, co-create custom assessments, and turn skills data into actionable insights that shape strategic decisions.

Key Responsibilities

As an Experienced Full Stack Skills Strategy Manager – Customer Success & AI Enablement, you'll be responsible for:

Advisory & AI-Enabled Program Design

+ Act as a Skills Strategist for enterprise (Fortune 500) customers, advising executives on workforce transformation, AI readiness, and skills-first talent models. + Leverage AI capabilities within blithequark to co-design custom skills assessments, learning pathways, and transformation programs that align to relevant business priorities (org-wide, AI & Data, or group specific - Sales, HR, Finance). + Provide data-driven, AI-powered recommendations that connect skills insights to tangible business outcomes (e.g., productivity, agility, reskilling speed).

Deployment Leadership

+ Own the full lifecycle of customer value delivery — implementation, launch, adoption, and renewal/expansion. + Lead cross-functional internal (ex: Integrations, Support, Product, Marketing) and client teams to ensure on-time, high-impact deployments. + Track and analyze deployment success through engagement, satisfaction, adoption, and outcome metrics — using data to inform interventions and program optimization. + Drive sustained engagement through targeted interventions, change management strategies, and program optimization.

Executive Engagement & Growth

+ Build and maintain trusted relationships with C-suite and senior program leaders. + Deliver strategic updates and quarterly business reviews that inspire action and reinforce the value of blithequark's AI-powered platform — including transparent reporting on adoption, engagement, satisfaction, and ROI. + Partner with Sales to identify expansion opportunities and position new capabilities.

Internal Leadership

+ Serve as a customer advocate to influence product innovation and roadmap. + Contribute to internal playbooks, best practices, and scalable delivery models. + Mentor peers on consultative and AI-enabled success practices.

What You'll Bring

To succeed in this role, you'll need to bring the following skills and experience:

• 6+ years in Management Consulting, Human Capital Transformation, or related advisory roles.
• Proven project management skills — coordinating cross-functional teams, managing complex projects, and driving structured execution that ensures customer value realization.
• Strong data-driven, communication skills with the ability to influence executives.
• Native or fluent English speaker.
• Growth mindset with a passion for continuous learning and experimenting with AI tools.
• Resilience, grit, and adaptability — operate confidently through ambiguity and challenging customer situations.
• Ability to travel up to 30% of the time.

Preferred Qualifications

While not required, the following qualifications would be a plus:

• Background in I/O Psychology with client-facing experience.
• Experience working in fast-paced, high-growth environments.
• Experience in Strategic Customer Success, Account Management, or related roles.
• Proven success managing large, complex enterprise accounts (ACV $100K+).
• Familiarity with workforce analytics, predictive modeling, or AI-driven decision support.

What We Offer

As a member of our team, you'll enjoy a range of benefits, including:

• Competitive salary and bonus structure.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching program.
• Flexible work arrangements, including remote work options.
• Opportunities for professional growth and development.
• Collaborative, dynamic work environment.
• Access to cutting-edge AI technologies and tools.

How to Apply

If you're a motivated, results-driven professional with a passion for driving business outcomes through strategic customer success and AI enablement, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We can't wait to hear from you! Apply for this job