Mid-Market Customer Success Manager at blithequark
Are you a seasoned Customer Success professional with a passion for driving growth and adoption in mid-market companies? Do you thrive in fast-paced environments where no two days are the same? If so, we're excited to introduce you to this unique opportunity to join blithequark as a Mid-Market Customer Success Manager.
About blithequark
At blithequark, we're revolutionizing the way teams collaborate and work together. Our all-in-one workspace empowers individuals and organizations to create, organize, and connect everything in one place. With millions of users worldwide, including Fortune 500 companies like Toyota, Figma, and OpenAI, we're on a mission to make software toolmaking ubiquitous.
About the Role
As a Mid-Market Customer Success Manager at blithequark, you'll play a critical role in driving adoption, retention, and expansion for our product. You'll serve as the customer's trusted advisor and product expert, hosting training, onboarding, and working sessions to educate our customers and uncover new use cases for our platform. You'll also help build the foundations of Customer Success at blithequark, working closely with our Sales team to realize successful renewals and expansions.
What You'll Achieve
As a Mid-Market Customer Success Manager at blithequark, you'll have the opportunity to:
- Drive onboarding, adoption, utilization, and growth in our existing customer base by owning specific customer accounts
- Proactively identify customers who aren't maximizing their opportunity with our product/service and create an action plan to help them achieve success
- Partner with the Account Management team on marquee Mid-Market accounts to expand use cases and create stickier customers
- Learn our product inside and out and help your customers drive business outcomes
- Collaborate with our Sales team to realize successful renewals and expansions
- Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
- Surface opportunities to expand existing accounts when it's right for the customer
- Document and share key findings/learnings with the broader blithequark organization
Skills You'll Need to Bring
To succeed in this role, you'll need:
- 5+ years of experience in Customer Success or Account Management
- Ability to build Customer Success playbooks and new processes based on learnings
- Ability to work cross-functionally to solve customer problems creatively
- Ability to navigate ambiguity in a fast-paced and foundational team
Nice to Haves
While not required, we're looking for candidates with:
- Experience as a first or early hire at a fast-growing startup
- Strong technical chops
- Experience using blithequark (or similar all-in-one workspace platforms)
Our Culture
At blithequark, we're passionate about creating a workplace that's inclusive, diverse, and supportive. We believe in hiring talented and passionate people from a variety of backgrounds and experiences. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply.
Benefits and Perks
We offer highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. For roles based in New York, the estimated range for total on-target earnings (including base salary and on-target incentive pay) for this role is $140,000-$170,000.
Equal Opportunity Employer
blithequark is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
How to Apply
If you're ready to join a dynamic team and drive growth and adoption in mid-market companies, click the link below to apply for this exciting opportunity. Apply to this Job By clicking "Submit Application," you understand and agree that blithequark and its affiliates and subsidiaries will collect and process your information in accordance with blithequark's Global Recruiting Privacy Policy. Apply for this job