Experienced Distribution Customer Service Representative – Web & Cloud Application Development at blithequark

Are you a customer service enthusiast with a knack for problem-solving and a passion for delivering exceptional experiences? Do you have a strong understanding of distribution processes and logistics? If so, we have an exciting opportunity for you! blithequark is currently looking for a seasoned Distribution Customer Service Representative to join our team. This role is not just about handling customer inquiries – it's about building and maintaining trust with our customers. We are seeking a team player who is a self-starter, highly organized, and able to work under pressure.

About blithequark

blithequark is a 50+ year old company, established and well-known in our industry. We ship products within the United States as well as internationally. Our company culture values innovation, teamwork, and customer satisfaction. We are committed to providing our customers with the best possible experience, and we're looking for a talented individual to help us achieve this goal.

Why Join blithequark?

* Weekly Payroll Processing as a Jobot Consultant

• Medical, Dental, and Vision Benefits
• Opportunity for Permanent Placement
• Mentorship and Growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Job Details

As a Distribution Customer Service Representative at blithequark, your main responsibilities will include:

• Handling a high volume of customer inquiries about product availability, pricing, and shipping
• Processing orders, forms, applications, and requests
• Maintaining a comprehensive knowledge of our products and services to provide accurate information to customers
• Resolving customer complaints in a professional and efficient manner
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensuring customer satisfaction and providing professional customer support
• Tracking shipments using various courier systems (UPS, FedEx) and resolving any issues that arise
• Assisting in the preparation of sales reports and data analysis

Qualifications

The successful candidate for the Distribution Customer Service Representative position must possess the following qualifications:

• A minimum of 6 months of customer service experience, preferably in a distribution or logistics environment
• Strong knowledge of the distribution industry, including shipping, tracking, and bills of lading
• Excellent communication and interpersonal skills
• Proven ability to multitask, prioritize, and manage time effectively
• Strong problem-solving skills with a focus on customer satisfaction
• Proficient in data entry and good working knowledge of relevant software (MS Office, in particular)
• Experience with UPS and FedEx systems is a plus
• Strong understanding of sales and pricing strategies
• High degree of accuracy and attention to detail
• Ability to work in a fast-paced, high-pressure environment

Essential Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving skills with a focus on customer satisfaction
• Ability to multitask, prioritize, and manage time effectively
• Proficient in data entry and good working knowledge of relevant software (MS Office, in particular)
• Experience with UPS and FedEx systems is a plus
• Strong understanding of sales and pricing strategies
• High degree of accuracy and attention to detail

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Distribution Customer Service Representative, you will have the opportunity to:

• Develop your skills and expertise in customer service, distribution, and logistics
• Work with a dynamic and supportive team that encourages collaboration and innovation
• Participate in training and development programs to enhance your knowledge and skills
• Take on new challenges and responsibilities as you grow in your role
• Enjoy a competitive salary and benefits package

Work Environment and Company Culture

blithequark is a dynamic and supportive work environment that values innovation, teamwork, and customer satisfaction. Our company culture is built on the principles of:

• Collaboration and teamwork
• Innovation and creativity
• Customer satisfaction and loyalty
• Continuous learning and development
• Diversity and inclusion

Compensation, Perks, and Benefits

As a Distribution Customer Service Representative at blithequark, you can expect a competitive salary and benefits package, including:

• Weekly Payroll Processing as a Jobot Consultant
• Medical, Dental, and Vision Benefits
• Opportunity for Permanent Placement
• Mentorship and Growth
• A dynamic and supportive work environment that encourages collaboration and innovation

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Background Checks

Sometimes blithequark is required to perform background checks with your authorization. We will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Apply for this job