Senior Customer Success Manager I – Driving Growth and Retention at blithequark

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as a Senior Customer Success Manager I, where you'll play a critical role in driving growth and retention across our strategic customer base.

About blithequark

blithequark is a global leader in the survey and form platform space, trusted by millions of users worldwide. Our mission is to empower businesses to make informed decisions, create experiences people love, and drive growth through actionable insights. With a strong focus on innovation, customer satisfaction, and employee well-being, we're committed to fostering a culture of curiosity, inclusivity, and collaboration.

The Role

As a Senior Customer Success Manager I at blithequark, you'll be responsible for delivering world-class customer experiences to our key account base. You'll work closely with the sales and customer success teams to ensure that we deliver value and drive adoption with our biggest deployments. Your expertise will be invaluable in balancing account management with business acumen to lead with strong recommendations for our critical stakeholders.

Key Responsibilities

* Drive growth and retention across our strategic customer base

• Own and manage a portfolio of clients, ensuring they realize maximum value from their investment
• Champion the customer voice internally by influencing and collaborating with cross-functional teams, including Product, Support, Engineering, and Sales
• Guide customers through the full lifecycle, from onboarding and adoption to executive business reviews (EBRs) and renewals
• Serve as a trusted advisor to key stakeholders, building strong relationships that drive long-term partnership and success

What We're Looking For

To succeed in this role, you'll need:

• 5+ years of experience in Customer Success, Account Management, or a related role within a SaaS organization, with proven success managing ARR and a large portfolio of key accounts
• Strong analytical and critical thinking skills; adept at breaking down complex, ambiguous challenges into actionable solutions
• Curious and growth-oriented, eager to learn, adapt, and embrace challenges in dynamic environments
• Results-driven, with a consistent track record of achieving both individual and team objectives
• Collaborative team player who thrives in fast-paced, evolving environments while demonstrating flexibility and resilience
• Commercially astute, skilled in negotiations, objection handling, and driving ARR growth
• Deep understanding of SaaS business models with experience supporting enterprise accounts to deliver measurable value realization across global teams
• Proven ability to build credibility and serve as a trusted advisor, guiding customers toward successful outcomes and long-term partnerships

Why Join blithequark?

At blithequark, we believe in fostering a culture of curiosity, inclusivity, and collaboration. We're committed to providing a workplace where employees can grow, learn, and thrive. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

Our Commitment to an Inclusive Workplace

blithequark is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

What We Offer

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Flexible, hybrid work environment
• Opportunities for professional growth and development
• Collaborative, dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we invite you to apply for the Senior Customer Success Manager I role at blithequark. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply for this job