Experienced Customer Service Representative - Pharmacy Benefit Management - Remote Opportunity at blithequark

Are you a compassionate and empathetic individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Representative - Pharmacy Benefit Management. As a key member of our Pharmacy Benefit Management (PBM) team, you will play a vital role in helping people navigate their health and wellness journey, one call at a time.

About blithequark

At blithequark, we are dedicated to improving the health and vitality of those we serve. As a global Health Service company, we strive to make a meaningful difference in the lives of our clients, customers, and patients. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in the industry. Join us in driving growth and improving lives.

Responsibilities

As an Experienced Customer Service Representative - Pharmacy Benefit Management, you will be responsible for:

• Answering inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies
• Handling an average of 70-80 calls per day, with the ability to toggle through multiple applications on multiple screens
• Attending 100% of trainings and the first 90 days of employment to ensure a comprehensive understanding of our products and services
• Resolving customer complaints through independent problem-solving skills and one-call resolution
• Understanding and striving to meet or exceed call center metrics while providing excellent, consistent customer service
• Collaborating with cross-functional departments to resolve issues and improve customer experience
• Managing multiple applications simultaneously, with intermediate proficiency in Microsoft Outlook

Qualifications

To be successful in this role, you will need:

• A High School diploma or equivalent
• At least 1 year of customer service experience, with a proven track record of delivering exceptional service
• A dedicated workspace with no distractions, with a reliable internet connection (cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload)
• Intermediate proficiency in Microsoft Outlook
• Strong organization skills, written, and verbal communication skills
• Ability to remain calm and helpful even in difficult situations
• Computer literacy and ability to manage multiple applications simultaneously
• Ability to foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience

Benefits and Compensation

As a valued member of our team, you can expect:

• An hourly rate of $17.75 - $19 USD, depending on relevant factors, including experience and geographic location
• Eligibility to participate in an annual bonus plan
• Comprehensive benefits package, including medical, vision, dental, and well-being and behavioral health programs
• 401(k) with company match
• Company-paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year and paid holidays

Work Environment and Culture

At blithequark, we value diversity, equity, and inclusion. We are committed to creating a workplace that is welcoming and inclusive for all employees. Our culture is built on the principles of respect, empathy, and open communication. We believe in empowering our employees to make a meaningful difference in the lives of our clients, customers, and patients.

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, including those with disabilities, veterans, and individuals from diverse racial and ethnic backgrounds. We are committed to creating a workplace that is welcoming and inclusive for all employees.

Accommodations

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Tobacco-Free Policy

blithequark has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Originally posted on Himalayas

This job was originally posted on Himalayas. Apply for this job