Experienced Native Japanese Customer Support Consultant – Multilingual Customer Experience Expert

Are you passionate about delivering exceptional customer experiences in a dynamic and multicultural environment? Do you have a flair for languages and a knack for resolving complex technical issues? If so, we invite you to join our team at blithequark as a Native Japanese Customer Support Consultant, where you'll have the opportunity to thrive in a home office setting and unlock your full potential.

About blithequark

blithequark is a leading provider of innovative software solutions, empowering businesses to succeed in the ever-evolving tech landscape. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for companies worldwide. As a valued member of our team, you'll be part of a diverse and inclusive community that values collaboration, creativity, and continuous learning.

What You'll Do

As a Native Japanese Customer Support Consultant, you'll play a vital role in delivering exceptional customer experiences through various communication channels, including emails and chats. Your primary responsibilities will include:

• Providing timely and effective support to customers via emails and chats, ensuring their issues are resolved to their satisfaction
• Building long-lasting relationships with customers by actively listening to their concerns and providing personalized solutions
• Meeting and exceeding team Key Performance Indicators (KPIs) to ensure high-quality support and customer satisfaction
• Staying up-to-date with the latest technology trends and advancements to provide expert guidance and support to customers
• Handling sensitive customer information with confidentiality and discretion
• Applying the latest customer happiness practices to ensure a positive and engaging experience for customers
• Maintaining a working knowledge of our clients' products and services to provide informed support and guidance
• Collaborating with developers and other departments of various IT companies to ensure seamless communication and support

What You Need to Succeed

To excel in this role, you'll need:

• Native Japanese and English communication skills, with the ability to communicate effectively in both languages
• At least 6 months of experience in a customer support role, with a proven track record of delivering exceptional customer experiences
• Personal or professional experience in the crypto industry, with a deep understanding of its complexities and nuances
• Analytical and research skills to effectively troubleshoot and resolve complex technical issues
• A positive and responsible attitude, with a strong commitment to customer satisfaction and support
• A personal laptop or computer with a minimum of 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice to Have

While not essential, experience with CRM systems would be a valuable asset in this role.

Benefits and Perks

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

• Flexible schedule to accommodate your needs and preferences
• Opportunity to work fully remotely, with the flexibility to work from anywhere
• Inclusive international environment, with a diverse and multicultural team
• Compensation in USD, with competitive rates and bonuses for referrals
• Paid intensive training and probation to ensure your success and growth
• Work-life balance, with a focus on your well-being and happiness
• Responsive management, committed to your growth and long-lasting cooperation
• Greenhouse conditions for self-development, with opportunities for growth and advancement

Who We Are

blithequark is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. With over 30 countries and 60 languages represented, we're a truly international organization that values diversity and inclusivity. Since 2010, we've become an industry leader in premium outsourced customer support, with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

Join Our Team

If you're passionate about delivering exceptional customer experiences and have the skills and qualifications to succeed in this role, we invite you to join our team at blithequark. Please submit your CV in English, highlighting your outstanding skills and experience. Visit our website at www.supportyourapp.com to learn more about our company culture and values.

Disclaimer

blithequark is an equal opportunities employer, committed to providing a fair and inclusive work environment for all candidates. Our assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Originally posted on Himalayas. Apply for this job