Experienced eCommerce Specialist - Video Chat, DC (Tampa, FL) – Bench-Full Time – blithequark Store

Are you a customer service enthusiast with a passion for delivering exceptional Guest experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join the blithequark team as an eCommerce Specialist - Video Chat in our Tampa, Florida location. As an eCommerce Specialist - Video Chat, you will play a vital role in assisting Guests with disabilities by providing support and guidance through our various accessibility services. You will be the face of blithequark, delivering personalized experiences that exceed our Guests' expectations. With a strong focus on Guest satisfaction, you will work closely with our team to ensure seamless interactions and resolve any issues that may arise.

About blithequark

blithequark is a leading innovator in the eCommerce industry, dedicated to providing exceptional Guest experiences through cutting-edge technology and personalized support. Our team is passionate about delivering world-class service, and we're looking for like-minded individuals to join our ranks.

Responsibilities

As an eCommerce Specialist - Video Chat, your key responsibilities will include:

• Proactively answering Guest accessibility-related questions and making recommendations to improve support
• Communicating efficiently through video/phone calls and balancing multiple chat interactions and computer applications
• Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs
• Maintaining integrity during intensified interactions and difficult conversations, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
• Meeting required departmental metric expectations and efficiency goals when handling Guest accounts
• Completing all required Company training and compliance courses
• Being flexible with work schedule, including overtime, weekends, and holidays

Basic Qualifications

To be successful in this role, you will need:

• Sales and Service Experience in a customer service or contact center environment with knowledge and interest of blithequark property, products, and services
• Technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Ability to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing
• Written, verbal, and interpersonal communication skills
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Previous experience working with individuals with disabilities or accessibility needs
• Experience in related roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities
• Sales and closing skills when overcoming objections
• Bilingual
• Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

Additional Information

blithequark is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request.

Why Join blithequark?

* Competitive starting pay rate of $18.90/hour

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Access to exclusive employee discounts and perks

How to Apply

If you're passionate about delivering exceptional Guest experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please visit our website to submit your application and join the blithequark team today! Apply for this job