Remote Customer Care Advocate - TRICARE Benefits Specialist

Are you a customer service professional with a passion for serving military members and their beneficiaries? Do you have a strong aptitude for handling complex inquiries and providing accurate information about TRICARE benefits? If so, we invite you to join our team of dedicated professionals at blithequark as a Remote Customer Care Advocate - TRICARE Benefits Specialist.

About blithequark

blithequark is a leading provider of customer engagement solutions, dedicated to supporting a multi-year agreement with a major government entity. As a certified Service-Disabled Veteran and Minority-Owned company, we are committed to providing job opportunities for Veterans, Veteran Spouses, and Veteran Caregivers in customer engagement roles. Our mission is to deliver exceptional customer experiences while fostering a culture of inclusivity, respect, and teamwork.

Job Highlights

* Long-term, full-time employment with a competitive salary and benefits package

• Paid training to prepare you for success in a dynamic and challenging role
• Opportunity to work from home, Monday through Friday, with flexible shifts between 7:45 AM and 7:00 PM Eastern Time
• Collaborative and supportive team environment with a focus on customer satisfaction and quality
• Comprehensive benefits package, including medical, dental, vision, FSA, 401K, and paid time off
• Performance incentives and opportunities for career growth and development

Job Responsibilities

As a Remote Customer Care Advocate - TRICARE Benefits Specialist, you will be responsible for:

• Responding to caller questions via telephone and written correspondence regarding TRICARE benefits, contracts, eligibility, and claims
• Successfully completing paid virtual training and applying learned skills on the job
• Operating a PC to extract information, document inquiries, and track activities in the database
• Thoroughly documenting inquiry outcomes for accurate tracking and analysis
• Coordinating with team members to ensure timely handling of TRICARE member requests
• Working under the supervision of a virtual supervisor to answer questions and escalate complex issues when necessary
• Meeting quality, member experience, and first-time resolution objectives while responding to customer needs
• Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges

Requirements for Success

To be successful in this role, you will need:

• Recent experience in at-home call center support, with a history of quality call scoring and excellent attendance
• Pre-employment background checks will be conducted, including U.S. citizenship verification
• A personal PC or laptop with a wired internet connection is required for this role; you must be able to connect to the client environment within five (5) minutes
• Additional equipment will be provided to meet security requirements for your home office; once you complete your training, you will be issued company equipment (computer, monitors, etc.)
• High school diploma or equivalent required
• Must be a U.S. Citizen
• Proficiency in MS Windows and other computer applications
• Ability to type at least 35 WPM
• Ability to lift 35 lbs of computer equipment

Desired Skills and Experience

While not required, the following skills and experience are highly desirable:

• Prior 2 years of customer service experience, preferably in a call center handling inbound calls, emails, or chat
• A genuine desire to support customers with the highest level of quality and accuracy
• Ability to work from home, Monday through Friday, with flexible shifts between 7:45 AM and 7:00 PM Eastern Time
• Ability to lift 35 lbs of computer equipment
• Ability to type at least 35 WPM

Minimum Computer Requirements

To ensure a seamless and secure experience, you will need:

• Internet Speed: Minimum download/upload speed of 40 Mbps/20 Mbps
• Processor: 2 GHz 64-bit processor or higher
• RAM: 8 GB required (higher recommended)
• Disk Space: At least 20 GB of available disk space
• Operating System: Microsoft or Apple-supported OS
• Browser: Microsoft-supported or Google Chrome browser
• Citrix Receiver: Version 4.1 or higher (must be able to update to newer versions as required)
• Connection: Internet router or modem must allow a PC to connect via Ethernet cable (Wi-Fi is not permitted)
• Chromebooks are not compatible with this role

Why Join blithequark?

At blithequark, we are committed to creating a culture of inclusivity, respect, and teamwork. We believe that our employees are our greatest asset, and we strive to provide a supportive and collaborative work environment that fosters growth and development. As a Remote Customer Care Advocate - TRICARE Benefits Specialist, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.

How to Apply

If you are a motivated and customer-focused individual with a passion for serving military members and their beneficiaries, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.

Contact Us

If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can join our team of dedicated professionals at blithequark. Apply for this job