Experienced Live Chat Support Agent – Flexible Remote Work Schedule with No Phone Calls
Are you a highly skilled and empathetic individual looking for a flexible remote work opportunity that allows you to set your own schedule and work on your own terms? Do you have excellent written communication skills and the ability to provide top-notch customer support through live chat? If so, we invite you to join our dynamic team at blithequark as a Live Chat Support Agent.
About blithequark
blithequark is a customer-focused Direct-to-Consumer (DTC) wellness company with a strong digital presence. We're dedicated to providing our customers with exceptional support and service, and we're looking for talented individuals like you to help us achieve this goal. As a Live Chat Support Agent, you'll be an integral part of our global support team, working remotely and providing live chat support to our customers around the clock.
Your Core Responsibilities
As a Live Chat Support Agent, your primary responsibilities will include:
- Responding to live customer chat inquiries quickly and clearly, using built-in templates and workflows to resolve most issues
- Assisting with order updates, tracking information, account changes, and general product support
- Escalating billing or technical problems through internal support ticketing
- Accurately summarizing each conversation for quality assurance tracking
- Maintaining calm, helpful communication, even when handling multiple chats
Why This Role Works for Flexible Schedules
We understand that life can be unpredictable, and that's why we offer a flexible remote work schedule that allows you to set your own hours and work on your own terms. As a Live Chat Support Agent, you'll have the freedom to:
- Choose your own schedule, with the ability to work different shifts each week
- Work from anywhere, at any time, as long as you have a stable internet connection
- Enjoy real hourly pay for consistent remote work
- Have zero phone calls, zero video meetings, and no on-camera work
What You'll Need
To succeed in this role, you'll need:
- A computer (Mac or PC)
- Chrome browser installed
- Internet speed of 10 Mbps or more
- Typing speed of 45 WPM with good grammar
- Clear written English communication
- A focused workspace with no distractions during scheduled hours
Pay & Shift Details
As a Live Chat Support Agent, you'll start at $25/hour and have the opportunity to earn up to $35/hour after 30 successful shifts and positive resolution scores. You'll use an internal dashboard to select shift blocks weekly, and you can change your schedule each week based on your availability.
Training Timeline
Our training program is designed to get you up and running quickly, with a comprehensive onboarding process that includes:
- 2 hours of video onboarding content
- 3 simulated chats with team feedback
- First live shift observed and scored by QA
- Most agents start within 3 business days of being accepted
Example Shift Flow
Here's an example of what a typical shift might look like:
- You select a 7 PM–11 PM shift
- A customer needs to cancel an order – you confirm it's still within the window and process it
- Next, someone wants help applying a discount code – you provide the steps and confirm checkout
- You handle 5–6 chats per hour, wrap up at 11 PM, and log your results
Agent Testimonials
Don't just take our word for it – here's what some of our current agents have to say about working with us:
- "Being able to set my hours every week is a lifesaver. I work while my toddler naps and get paid more than I ever did in retail." – Melissa T., Boise, ID
- "I'm based in Europe and support U.S. customers overnight. I love the freedom, and everything is chat-only. No awkward calls." – Andrei V., Bucharest, RO
FAQs
* Can I work different shifts each week? Yes, you can choose your shift blocks weekly and adjust as needed.
- Is this role chat-only?
Yes, this role is chat-only, with no phone or video support involved.
- Can I work part-time and scale up?
Absolutely, many agents begin at 15–20 hours and grow to 30–40.
- Are shifts guaranteed?
Once selected, your scheduled blocks are locked in.
Apply Now – Work on Your Time, from Anywhere
If you're ready to join our team and start working on your own terms, click the Apply Now button to get started. We can't wait to welcome you to blithequark! Apply for this job