Experienced Full Stack Ramp Agent – Airport Customer Service

Are you a customer-focused individual with a passion for ensuring seamless airport operations? Do you thrive in fast-paced environments and take pride in delivering exceptional service to our customers? If so, we invite you to join blithequark as a Ramp Agent, where you'll play a vital role in the success of our airport customer service team. At blithequark, we're committed to providing our customers with an unparalleled travel experience. As a Ramp Agent, you'll be the face of our company, ensuring that our customers' baggage and cargo arrive safely and on time. This is an entry-level position, and our leaders are dedicated to providing mentorship and support to help you advance your career.

About blithequark

blithequark is a leading provider of airport customer service solutions, with a reputation for excellence and a commitment to innovation. Our team of dedicated professionals is passionate about delivering exceptional service to our customers, and we're looking for like-minded individuals to join our ranks.

Key Responsibilities

As a Ramp Agent, your primary responsibilities will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.

Work Environment and Schedule

As a Ramp Agent, you'll work in a fast-paced airport environment, with a focus on safety and efficiency. Your schedule will be based on operational needs, with shifts ranging from early morning to overnight. You'll work between 20 and 40 hours per week, depending on your seniority.

Benefits and Perks

At blithequark, we're committed to providing our employees with a comprehensive benefits package, including:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off, including a minimum of 2 weeks a year for employees with 0-4 years of service, 10 paid holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful as a Ramp Agent, you'll need to possess the following minimum qualifications:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While the minimum qualifications listed above are essential for success as a Ramp Agent, the following preferred qualifications will give you a competitive edge:

• Previous experience in airport customer service or a related field.
• Knowledge of airport operations and procedures.
• Ability to work in a fast-paced environment with a focus on safety and efficiency.
• Strong communication and interpersonal skills.
• Ability to lift, bend, and stand for long periods.

Join the blithequark Team

If you're a motivated and customer-focused individual with a passion for airport customer service, we invite you to join the blithequark team as a Ramp Agent. Apply now and take the first step towards a rewarding career with a leading provider of airport customer service solutions. Apply to this job Apply for this job