Customer Retention Advisor ID-2795 – blithequark Store

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in fast-paced environments and have a knack for building strong relationships with customers? If so, we're excited to introduce you to the Customer Retention Advisor role at blithequark Store, where you'll play a vital part in driving customer satisfaction and loyalty.

About blithequark Store

At blithequark, we're on a mission to revolutionize the way people experience the internet. We believe that everyone deserves fast, reliable, and accessible broadband, regardless of their location or circumstances. Our team is dedicated to providing exceptional service and support to our customers, and we're looking for like-minded individuals to join our crew.

The Role

As a Customer Retention Advisor at blithequark Store, you'll be responsible for engaging with at-risk customers to understand their concerns, resolve objections, and offer tailored solutions that drive retention. You'll work closely with internal teams to resolve issues quickly and deliver a consistent, high-quality service experience. Your primary goal will be to turn frustrated customers into loyal ones, and we're looking for someone who shares our passion for delivering exceptional service.

Key Responsibilities:

* Proactively engage with at-risk customers to understand their concerns, resolve objections, and offer tailored solutions that drive retention

• Manage cancellations, terminations, and MAC (move, add, change) requests, ensuring a smooth and customer-focused process
• Collaborate with internal teams to resolve issues quickly and deliver a consistent, high-quality service experience
• Communicate product benefits clearly, helping customers see the value in staying—and feel confident in their choice
• Maintain accurate CRM records and act as a customer advocate, always looking for ways to improve satisfaction and prevent future issues

Why You'll Love This Role:

* You'll have the opportunity to work with a talented team of customer-focused professionals who share your passion for delivering exceptional service

• You'll be empowered to make a real difference in the lives of our customers, turning frustrated customers into loyal ones
• You'll have the chance to develop your skills and expertise in customer retention, with opportunities for growth and professional development
• You'll be part of a dynamic and fast-paced environment that's always looking for ways to innovate and improve

What We're Looking For:

* A customer-focused individual who balances empathy with business goals to create win-win outcomes

• Someone who stays calm under pressure and thrives in challenging, fast-paced environments
• A natural relationship builder who earns trust quickly and maintains it over time
• A detail-oriented, organized, and comfortable using CRM tools to manage your workflow
• A proactive, resourceful, and always one step ahead when it comes to solving customer issues
• Telecoms, broadband, or subscription service experience is a bonus—but not essential if you're eager to learn

The Benefits:

* Pension – 5% employer / 5% employee contribution

• WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site
• Regular ‘Lunch & Learns’ and companywide ‘Elevenses’ meets to discuss company direction
• Social Events – Summer and Christmas parties etc.
• Thank Q Awards – Monthly £50 winner, yearly £500 winner
• ...and more!

What's Next?

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we'd love to hear from you. Please submit your application, and we'll be in touch to discuss this exciting opportunity further.

Apply Now

Apply to this job Apply for this job